Temporary Full Time Transitional Housing Case

7 months ago

London, Canada The Salvation Army Full time

The Salvation Army London Centre of Hope Housing Case Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

**KEY RESPONSIBILITIES**:
**General**:

- To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Shelter Leadership Team.
- Enforce agency rules and expectations consistently in accordance with Policies and Procedures
- Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
- Make regular rounds throughout the floor
- Responsible to initiate service plan development and implementation as needed within the centre; with community partners to foster successful utilization of shelter services by individuals with specific vulnerabilities that potentially could interfere with them accessing the services they need
- Initiate and/or participate in case conferences as a forum for problem-solving and exploring alternative solutions to service provision as required; for those requiring individualized interventions ensuring follow through on any action plans and monitoring as required
- Regularly solicit feedback from the individual-served and relevant community supports regarding the individual’s health, mental health and wellbeing including progress towards their goals
- Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors
- Introduce goal planning as a result and provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals
- Maintain open communication with individual’s professional and natural supports regarding individual’s goals, clarifying the roles each can play towards assisting the individual to meet their goals; provide updates at case conferences as needed
- Act as the designated primary worker for assigned individuals residing in transitional rooms in collaboration with community partners assigned
- Create and maintain an individuals’ Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
- Provide health teaching about mental illness, harm reduction and symptom identification and management
- Assist and coach individuals in the learning and management/achievement of quality of life activities such as: daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/ advocacy
- Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
- Completion of a Discharge Summary upon individuals transition points outlining progress made and recommendations for the future
- Ensure effective communication with Director, Manager, staff team, and external treatment teams concerning each individual’s progress
- Assist the Shelter Leadership Team in developing and implementing productive and appropriate activities/programs for clients requiring individualized interventions for success to participate in community
- Develop, Implement and facilitate financial and life skills programing
- Develop and initiate engagement practices and evaluations for assessing and promoting Housing Readiness
- Create, implement and maintain daily communication practices across service team, as needed.
- Maintain knowledge of issues pertaining to individual confidentiality, shared databases (HIFIS) and consent to release personal information, and processes to ensure individual’s confidentiality is always maintained
- Responsible to ensure that clients have adequate supplies of needed items to maintain health and well-being, including clothing
- Follow up on all concerns expressed for individual’s well-being and document outcomes accordingly
- Liaise with community workers and agencies; represent the organization in a professional and engaging manner
- Identify, promote resolution, and management of all emergency situations con

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