Service Branch Manager

2 days ago

Montréal, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Job Summary
We are seeking a dynamic Service Branch Manager to lead the success of our Quebec Service Division. This role focuses on growing the VFSS (Verification, Fire Systems & Alarms, Fire & Life Safety Emergency Equipment, Respiratory, Fall Arrest, T&C, and Rentals) business while supporting the branch's product and distribution needs.
This role demands strong leadership, operational expertise, and a commitment to safety and customer service excellence.
**Key Responsibilities include**:

- Ensure the branch has the facilities, equipment, and skilled personnel to inspect, maintain, and install customer life safety systems and fire protection equipment while driving efficiency and profitability.
- Business Development & Collaborate with Sales to grow service offerings, manage contracts, support bids, and align service teams with customer needs and market opportunities.
- Ensure timely and accurate communication, work order processing, and invoicing through collaboration with the Service Admin team.
- Deliver high-quality work and customer satisfaction through well-trained technicians, improved system designs, and benchmarked performance metrics.
- Oversee tools, inventory, vehicles, and compliance with safety and environmental standards.
- Foster a positive workplace, coach and mentor staff, and align training plans with branch goals.
- Assist other regional service teams and Fire Systems groups to achieve their objectives.

Job Requirements
- Minimum 4-5 years of experience in the fire & life safety service industry; over 5 years preferred.
- Proven experience managing and supervising service teams, with strong customer relations and negotiation skills.
- Skilled in collaboration with customers, vendors, internal departments, and safety/quality personnel, often in demanding and high-pressure situations requiring tact and diplomacy.
- Strong decision-making skills, with the ability to analyze exceptions to established rules and adapt to frequent changes.
- Flexibility and a balanced approach to handle high-pressure scenarios effectively.

What we offer
- Competitive Base salary plus performance-based sales bonuses
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

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