CNC - Customer Service Representative
6 months ago
**Position Summary**
**Key Responsibilities**:
- Provide direct support to customers and sales staff.
- Order entry, respond to customer requests for pricing, availability, order status, and prepare quotations for special and standard tooling.
- Place purchase orders for non-stock and stock items.
- Database management and daily updating.
- Review, track and expedite open customer and vendor purchase orders.
- Resolve problems for customers and sales staff promptly.
- Complete administrative tasks including reports and updating spreadsheets.
- Achieves and maintains rapport with customers and works to give them the best possible customer service experience.
- Purchasing and inventory management support
- Picking and shipping of orders.
**Requirements**:
- QuickBooks Enterprise experience - to include database management in all areas of Quickbooks, specific to customer, vendor, and inventory. A strong understanding of advanced inventory, advanced reporting, and purchasing features would be considered an asset.
- Excellent oral, written, analytical, and interpersonal skills
- Ability to react well under the pressure of a fast-paced environment and follow through on commitments, fast and accurate data entry skills.
- Must be team-oriented, able to work collaboratively and also independently.
- Intermediate skills in MS Office (primarily Excel, Word, MS Outlook)
- Must be able to lift products that can weigh up to 50 lbs.
- Has a valid Ontario driver's license and can make local deliveries when needed.
- Works well in an open concept office environment.
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- QuickBooks: 2 years (required)
- CNC Tooling: 2 years (required)
Licence/Certification:
- G Drives License (preferred)
Willingness to travel:
- 25% (required)
Work Location: In person
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