Bilingual Stock Auditor

2 days ago

SaintLaurent, Canada Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
POSITION PURPOSE

To ensure proper management and control of CHEP assets by physical counting and auditing the stock levels and controls of CHEP products at customers through Hire Stock Audits.

To provide both office-based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.

MAJOR / KEY ACCOUNTABILITIES

Stock Audits Planning
- Responsible for planning (annual planning) and scheduling of Hire Stock Audits
- Responsible for working closely with the External Customer and the Internal Support / Commercial Teams in creating the fiscal audits schedule.
- Accounts must be loaded within the Siebel current fiscal year folder
- Create and add APH and APA based on the last year audit date and or confirmed dates by the Support Team via customer confirmation

Responsible for pre-call planning before conducting Stock Audit calls by:

- Reviewing past contact reports and other correspondence
- Running Siebel reports for all activities/SR completed and outstanding since last visit
- Check customer recon to ensure that it is in balance and that there are no outstanding queries before physical audit.
- Check client contacts and master file details are correct

Customer telephonic / Electronic Contact:

- Follow the Fiscal Stock Audits plan and H1 / H2 count targets.
- Setting up appointments with customers and assisting with various count related queries
- Collecting and consolidating information required for national counts
- E-mail correspondences to customers and the CHEP Support Team / relationship owner in accordance with the Hire Stock Audit Process.

Customer Contact:

- All routine calls must be registered in Siebel / Sales Force
- Provide insights to the Support Team and assist with and verify stock recons and agree the surplus/loss result.
- Ensure that any issues discovered at a call requiring management attention are escalated to the Inventory Manager.
- Conduct exceptional and unplanned calls when required by customers to assist in any matters relating to the stock audit process.

Visiting and Conducting Physical counts at the Customers sites
- Based on the count schedule, visit customers sites to complete the physical counts
- Proper PPE gear must always be carried before entering Customer sites.
- Strict adherence to Customer Safety protocol must be followed in accordance with CHEP Zero harm policy guidelines.
- Watch and follow all the safety guidelines posted within the customer sites for your own safety. Especially near high racking, forklift traffic areas and deep stacked pallets.
- Never climb pallet stack and always be attentive when counting pallets.
- Personal or work-related phone calls or any distractions must always be avoided during the counts for your own safety.

Responsible for counts query / problem resolution by:

- Ensuring all queries allocated by the Inventory Manager are resolved in accordance with the business rules within the agreed time period
- Ensuring queries assigned are followed through to their resolution and that the Siebel system / Sales Force is annotated accordingly
- Escalating problems to the relevant Commercial / Support Team members as required to seek resolution of conflict situations
- Notifying the relevant customers that queries have been resolved.

Leveraging myCHEP
- Responsible for myCHEP Customer training
- Assisting customers to report the completed physical count via myCHEP.

Siebel Responsibilities:

- To ensure that all activities allocated in Siebel are resolved in accordance with the business rules and within the agreed time frame.
- To record client queries and/or problems and to assign these to the correct recipient to enable resolution.
- To escalate audit results/problems to the relevant Commercial / Support Team members as required for further action.
- To provide feedback to clients regarding the resolution process of each query and/or problem and to verify with clients t

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