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Customer Support Specialist

2 months ago

Abbotsford, Canada Motive Energy Systems Full time

Come join our team and experience a fun, engaging and positive work environment while assisting in the day-to-day operations of a rapidly growing company. You will be working with a supportive team and have plentiful opportunity to grow your skills.

Motive Energy Systems is the leading supplier of Industrial Batteries across Canada. We have created a strong and loyal customer base that we are continually cultivating and are currently looking for a Customer Support Specialist.

Your main role as Customer Support Specialist will be to help us grow even further by improving and maintaining back-office efficiencies. You must be personable, organized and proactive all while being able to be self-motivated in order to meet deadlines.

Primary Responsibilities (but not limited to)
- Manage incoming phone calls
- Engaging in boardroom meetings
- Support Senior Sales Initiatives
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Qualifications**:

- Post-Secondary degree, or high school diploma with administrative experience
- Ability to multi-task
- Exceptional organization skills
- Strong interpersonal and communication skills
- Strong people skills
- Proficient with Microsoft Office

Motive Energy Systems offers a competitive salary, paid sick days, RRSP matching program, Extended BlueCross Medical/Dental, and ability for growth potentials

We look forward to hear from you

Pay: From $52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person