Field Service Associate

4 weeks ago

Ottawa, Canada GAL Power Systems Full time

**Summary**
Supports Field Service Team in achieving exceptional customer service. Works as second person on two-man jobs. Prepares equipment for scheduled calls. Delivers material to technicians and to storage units. Helps maintains a clean and organized service loading area.

**What You’ll Do - The Role (Responsibilities)**
- Build long term customer relationships:

- Maintain strong customer communication and always inform the customer upon arrival and departure from site.
- Promote the company and its products, i.e., maintenance agreements to new and existing customers.
- Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service.
- Work with others and company to achieve higher standards, better relationships with customers, and exceed company objectives.
- Scheduled appointments are to be promptly kept. Should circumstances beyond your control arise, contact the customer and/or Dispatcher/Scheduler prior to the appointment as a courtesy to our customer and other trades people.
- Complete calls and account for your work times daily utilizing field service software.
- Perform selected field-based services on your own, from time to time. The scope of this work will vary with your knowledge and experience.
- Help Generator Rentals division as needed with Generator delivery and running of cables.
- Upon checking with CSS’s, set up trailers with appropriate Load Bank(s), cable lengths and size, then inform scheduled technician of trailer number. This is performed the afternoon before or early AM.
- Upon return of any trailers, check trailer, cables, and Load Bank(s) for any damage. Initiate repairs and report any deficiencies in writing your manager.
- Assist Technicians loading and unloading, to get in and out of the shop on a timely basis.
- The waste oil and coolant areas are to be kept clean and organized. Assist in emptying the old oil, glycol and ensuring old filters are placed into their respective containers. If the old oil/glycol tanks are full, contact disposal company for emptying.
- Assist with the purchase of shop and office supplies and/or equipment, including but not limited to trailer and equipment parts as well as consumables. All purchase orders for such parts exceeding $300 must be approved by the Service Supervisor in advance.
- Assist technicians at sites, when required e.g., delivering parts to site, helping with load bank tests, repairs such as radiator recores, always present a professional image, and clearly understand any directions given by technician, never putting yours or the technician’s safety at risk.
- Complete and submit all documentation accurately, completely, and legibly during or immediately following the work assigned.
- You will be using a company vehicle that must be operated in keeping with the Company Policy on “Use of Company Vehicles”. This vehicle is your responsibility when in your care. Do not overload the vehicle and follow all Ministry of Transportation rules and regulations.
- Ensure that the shop truck is well maintained. Call the person responsible for Fleet Management to inform them of any defective operation or service that is required. Any repairs outside of regular maintenance must be pre-approved.
- Treat all equipment and tools with care, signing them out accordingly with the Shipper/Receiver or Service Manager. You must inform the appropriate person if any equipment is damaged or missing.
- All parts are to be signed out and authorized by a parts representative. Andy Rudderham must authorize the removal of any parts that are taken from Generators in the warehouse. If parts are removed, attach a form indicating when they will be replaced and who is doing it.
- Adhere to all health and safety rules and recommendations. Never make compromises in a situation that is potentially unsafe for yourself or others.
- Always wear company subsidized “green patch” work boots, safety glasses, hearing protection, face shields/ masks and recommend to supervisor any other job related safety/ protective equipment required.
- The job is not completed until the old oil, glycol and batteries are dumped/placed in their respective containers for proper disposal.
- Participate in regular H&S training and pass related competency testing.
- Participate in other assigned in house work duties which may include for example, additional warehouse cleanup, assisting with inventory etc.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Generator Service Assistant and the job description and duties set out above.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

**What You Need (Requirement)**
- +1 years’ generator Field Service experience
- College level Power Generation Diploma, Licensed Mechanic or Licensed Electrician with mechanical skills
- Ability to pass Air-Cooled G

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