Field Service Technician

3 weeks ago

Ottawa, Canada Konica Minolta Business Solutions (Canada) Ltd. Full time

Overview:
We’re looking for a Field Service Technician to
_ _join our team
- Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department

**Responsibilities**:
**What you’ll do here**:

- Maintain and repair MFPs and resolve customer printing issues.
- Perform on-site service of MFPs.
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS.
- Perform other relevant duties as assigned by management.

Qualifications:
**What you bring to the table**:

- 0-2 years technical/repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
- Basic awareness of common solutions
- Low to mid end office systems certifications
- Basic Color theory
- Good verbal and written.
- Operates independently, requires assistance from time to time.
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
- Travelling within Canada and the US is a requirement.
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required.
- Training may require afterhours travel and stay overs including weekends.
- Perform other relevant duties as assigned by management.
- Required to achieve Associate Level Certification
- Travel within assigned territory, some out of territory work
- High School or equivalent
- CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

KM

About Us:
**About Konica Minolta Canada**:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

EOE Statement:

- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._
- Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale._

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