Telephone Operator

2 months ago


Regina, Canada Amtrak Communications 2019 Inc. Full time

**Amtrak Communications 2019 Inc.** is looking for **Full-time Phone Operator** to join our team in Regina, SK.

As a Phone Operator, you will be responsible for the following:

- Ensuring that all incoming calls are answered and transferred appropriately
- Making outbound calls to prospects and clients to obtain necessary information to close the sale
- Maintaining accurate and timely records and reports
- Responding to customer inquiries regarding status of sales, contracts, or other matters
- Handling complaints, questions, and concerns from customers

**Requirements**:

- Previous experience in customer service, call center or related position (no experience necessary)
- This shift is 2pm-10pm Thur to Mon on a fixed schedule.
- Familiarity with the principles of telephone etiquette and etiquette for oral communication
- Ability to work independently with mínimal supervision
- Ability to prioritize tasks according to importance and meet deadlines
- Excellent interpersonal skills; ability to deal effectively with people at all levels of the organization
- Must be able to pass a drug test and criminal background check.

**Job Types**: Full-time, Permanent

Pay: From $17.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Evening shift

**Education**:

- Secondary School (preferred)

Work Location: In person


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