Customer Service Specialist(Full-time/part-time)

3 weeks ago

Toronto, Canada BlueBits Technologies inc Full time

**Customer Support**

**Job description**

**About Company**

At Bluebits, we offer tremendous opportunities in developing your expertise, honing your skill sets, and building your career alongside a team of passionate, empowered, and engaged industry professionals. Bluebits is proud to offer a caring, open-minded, diverse working environment.

Bluebits Technologies is headquartered in Burnaby, BC, and is committed to building a more connected and greener community through our digitized, mobilized, and decarbonized green solutions. BlueBox is a smart parcel locker solution developed by Bluebits Technologies that tackles the long-standing Last-Mile Delivery challenges - delivery inefficiency, parcel theft, carbon emissions, and congestion. We take pride in pioneering this sustainable solution to better our communities economically and environmentally.

We are the proud nominee of final nominations of BURNABY BUSINESS EXCELLENCE AWARD 2021/2022/2023. We are a team driven by our passion for technology. We are looking for high-potential talents to join us at our Burnaby headquarter.

**Job Summary**
- Responding promptly to inquiries in person, via mail, electronically, and over the telephone.
- Effectively identifying and assessing customer needs to provide tailored solutions.
- Accurately logging client information and requirements into our information system for future reference.
- Offering clear and concise information or instructions to assist customers in resolving their issues or queries.
- Coordinating the allocation of appropriate technical or commercial resources to address customer concerns.
- Handling customer complaints promptly and efficiently to ensure satisfactory resolution and maintain positive relationships.
- Following up on outstanding service cases until resolution, ensuring a seamless customer experience.
- Recording and relaying information, schedule, and confirm appointments
- Maintaining accurate and detailed records of all customer interactions and service activities.

**Requirements**:

- Good interpersonal skill, excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment, and deliver timely results.
- Must be able to prioritize effectively, and be very detail oriented
- Positive and professional team attitude - punctual, trustworthy, and reliable
- Comfortable with technology and working tightly with a team
- Previous customer service experience is needed
- Second language is an asset

**Job Types**: Full-time/Part-time, Permanent

**Schedule**:

- Full-time: Monday to Friday, 9am-5:30pm
- Full-time: 8 hours shift
- Part-time: Flexible on both weekday or weekend

**Salary**: From $20~$26 per hour

**Job Types**: Full-time, Part-time

Pay: $20.00-$26.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Stock options

Schedule:

- 8 hour shift
- Every Weekend

Supplemental pay types:

- Overtime pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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