Customer Service Advisor

6 days ago


Québec, Canada Banque Nationale du Canada Full time

Do you have experience in customer service and an interest in the investment industry? Join our call centre team and come live your ambitions. Through your friendly approach and the quality of your advice, you'll provide clients with a personalized experience and recommend savings products for their needs.

**Your training and career development**

After you’re hired, you will have 6 weeks to obtain your mutual fund representative (MFR) licence and will be fully reimbursed when you complete it. Your manager will guide you through the various steps of the program.

You will also have 8 weeks of on-site training during which time you'll experience the call centre environment and get to know your teammates. The training program focuses on hands-on learning which will help you to learn about your role, our products and our technologies.

**Your role**
- Take calls from clients and answer their questions
- Recommend customized savings solutions
- Listen to people's needs and resolve situations that may be complex
- Provide advice and recommend investment solutions
- Connect with customers to build lasting business relationships
- Direct clients to your colleagues for their specialized needs
- Ensure adherence to compliance and risk management rules

**Your work schedule**

The call centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. Different work schedules are possible full and part time, but you’ll be asked to work two evenings per week. You'll report to the Investment Solutions Manager and routinely work with a team of hundreds of experts specializing in investment, credit, mortgage financing, and other areas.

**Your team**

Our team values passionate people and bold ideas. We work together to ensure our clients can meet their objectives and our colleagues can do what they love. We rely on our colleagues to share knowledge and help each other.

**Required competencies**
- College diploma (DEC) or equivalent
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and strong empathy for clients
- Our positions require French/English bilingualism, as the sector serves French and English speaking clients.
- Obtain your Mutual fund representative (MFR) licence - You will have 6 weeks to obtain your mutual fund representative (MFR) licence and will be fully reimbursed when you complete it.

**Preferred competencies**
- Discipline, commitment to teamwork and interest in learning
- Interest in technology and skilled in sharing knowledge
- Ability to adapt to various situations

**Your benefits**

Upon hiring, you'll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Exclusive banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that's accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

Are you ready to live up to your ambitions?

Type d'emploi : Temps plein, Permanent

Salaire : 50 000,00$ à 55 000,00$ par an

Avantages:

- Aide au Transport Quotidien
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Réductions Tarifaires
- Régime d'Achat d'Actions
- Régime de retraite
- Tenue Décontractée

Horaires de travail:

- Du Lundi au Vendredi

Types de paie supplémentaire:

- Primes

Question(s) de présélection:

- Are you legally authorized to work in Canada?

Langue:

- Anglais (Souhaité)
- Français (Souhaité)



  • Québec, Canada Logibec Inc Full time

    **Customer Experience Advisor - Clinical & Administrative Solutions** Are you looking for an employer where your experience as a **Customer Experience Advisor** will be put to good use? Are you looking for a new and exciting challenge that will fulfill your sense of accomplishment? Dare to take the leap and come take up the challenge within our growing...


  • Québec, Quebec, Canada BMO Full time $33,850 - $44,000

    BMO is a leading financial institution with a commitment to delivering exceptional customer service. As a Financial Service Advisor, you will play a key role in identifying customer needs and providing advice on financial solutions that meet their best interests.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering...

  • Financial Advisor

    1 week ago


    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 30 and 36 Shift : Day Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this job...


  • Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 16and24 Shift : Evening Availability : Weekends **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this job...


  • Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Full-Time Number of hours per week : between 35and40 Shift : Day, Evening Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this...


  • Québec, Canada Sephora Full time

    **Job ID**: 236743 **Location**: QC-Mega Centre Rive Sud (1606) **Address**: 625 rue De la Concorde Suites B01 & B05, Lévis, QC G6W 0A9, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Temps partiel **Position Type**: Permanent **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics...

  • Banking Advisor

    8 months ago


    Québec, Canada National Bank of Canada Full time

    A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients. **Your job**: - Greet clients and...

  • Collections Advisor

    4 days ago


    Québec, Canada Scotiabank Full time

    Requisition ID: 177405 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor - Anjou, Quebec** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise...


  • Québec, Canada Raymond James Financial Full time

    **Associate Wealth Advisor** - 2301094 **Job Summary** Become a member of one of the most respected teams in the wealth mangement industry. Eric Muir, the principal Portfolio Manager of The Muir Investment Team was recently named to the Globe &Mail/Shook survey as one of the top Wealth Advisors in Canada for 2021. We believe that each team member should...

  • Cybersecurity Advisor

    7 months ago


    Québec, Canada La Compagnie Électrique Lion Full time

    At **Lion Electric**, we have chosen to become the most innovative zero-emission heavy-duty vehicle company. We are more than a manufacturer of buses and trucks, we think, design, and manufacture 100% electric urban commercial products. We aim to expand our know-how and position ourselves among the big winners in Canada and the USA. The good news is that...

  • Banking Advisor

    6 days ago


    Québec, Canada National Bank of Canada Full time

    **Primary Locations**:Sept-Îles, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: **Hours Number**:35**: As a Banking Advisor at the National Bank, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and...

  • Banking Advisor

    6 days ago


    Québec, Canada National Bank of Canada Full time

    **Primary Locations**:Saint-Marc-des-Carrieres, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Banking Advisor at the National Bank in St-Marc-des-Carrières, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly...

  • Banking Advisor

    6 days ago


    Québec, Canada National Bank of Canada Full time

    **Primary Locations**:Lévis, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Banking Advisor at the National Bank in St-Jean-Chrysostome, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and provide...


  • Québec, Canada EspaceProprio Full time

    Welcome home ! At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a...

  • Banking Advisor

    7 months ago


    Québec, Canada National Bank of Canada Full time

    Youtube Video A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role...

  • Banking Advisor

    7 months ago


    Québec, Canada National Bank of Canada Full time

    A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role offers...

  • Legal Advisor

    2 days ago


    Québec, Canada BFL Canada Full time

    Job Details Description **We** offer more than a job, we offer a career!* - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Banking Advisor

    7 months ago


    Québec, Canada National Bank of Canada Full time

    Youtube Video A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role...

  • Beauty Advisor

    7 months ago


    Québec, Canada Sephora Full time

    **Job ID**: 250576 **Location**: QC-Les Rivieres (1578) **Address**: 4225 Bd Des Forges, Trois-Rivières, QC G8Y 1W2, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Temps partiel **Position Type**: Permanent **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in...