Service Advisor
3 weeks ago
Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?
We are looking for a highly motivated, enthusiastic team player to join our team as a Service Advisor. This is a **Full-Time, Regular **position for our **Prince George** **dealership in BC.
The Service Advisor greets, checks customers in, documents, sells, and schedules service work in the service department. The Service Advisor must deal with the customers’ needs relating to the service or repair of their recreational vehicle while ensuring each customer is treated as an honoured guest. The Service Advisor must be mindful of shop workloads and act on value‐added opportunities.
**WHY JOIN OUR TEAM**
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble_**_ _**(emphasize team over self), **_Hungry_**_ _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:
- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused on social action and getting together as a team
**CORE COMPETENCIES**:
- Accountability
- Adaptability
- Communication
- Planning and Organizing
- Service Orientation
**JOB DUTIES**:
- Adhere to the company’s Mission, Vision, and Values
- Scheduling customer appointments using the Appointment Scheduler and entering jobs for all service work requested
- Reviewing all service work requested with customer upon arrival to the dealership to maintain a clear understanding of customer expectations
- Creating work orders and entering proper technician times
- Maintain up-to-date knowledge of on-lot customers and repair statuses
- Ensuring follow-up with customers throughout the repair process
- Work closely with Warranty Advisors on customer warranty approvals
- Work closely with technicians to ensure all information within the work order is clear and accurate
- Performing a Quality Control check on each repair leaving the shop to maintain our high-quality standards
- Ensuring accurate customer billing; closing the work order as soon as the work is completed
- Calling and advising the customer as soon as the work is completed
- Scheduling customer’s Active Delivery appointments using the Appointment Scheduler to ensure pick up
- Providing estimates on service work
- Discussing serious customer concerns with a Service Technician, Warranty Advisor or Service Manager
- Review Open WO by Service Writer Report weekly to maintain KPIs set for the dealership and personal performance
- Review Aged Service Receivables Report weekly to maintain KPIs set for the dealership and personal performance
- Other duties as directed by the Manager
**REQUIREMENTS**:
- High school diploma or GED required.
- Service writer training and/or certificates
- CSR training and/or certificates
- 1 year of working experience in a customer service or sales position.
- Strong customer service and troubleshooting skills.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Able to respond quickly in a dynamic and changing environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Must have a valid driver's license.
- Ability to drive manual transmission vehicles.
- Previous industry knowledge.
- Ability to read and comprehend instructions and information.
**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Work Location: One location
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