Customer Order Processing

3 weeks ago

Scarborough, Canada AMD Inc. Full time

**Title**: Customer Order Processing & Service Associate

**Reports to**:Head of Warehouse, Logistics and Inventory

**Based at**:35 Dynamic Drive, Scarborough

**Job Purpose**:To ensure that customers have a flawless customer experience when dealing with our organization. This individual will work cross-functionally, supporting the sales and inventory teams to ensure that orders are fulfilled as close to 100% as possible and communicating effectively and proactively when they are not. The role includes handling all customer questions and complaints with compassion and professionalism, advocating for the customer experience. We expect the individual to provide feedback on operational processes, workflows, and technologies to meet overall business objectives and exceed customer experience.

**Key Responsibilities**:
**Order Processing**
- Review all customer orders and ensure that inventory is ready to be allocated to orders.

Communicate and send all orders to our 3PL partners for processing. Ensure that orders are processed and shipped on time.
- Collaborate with sales, sourcing, demand planning and supply chain when inventory is short to resolve in quickest way possible.
- Communicate any potential shortages with sales and customers ASAP. Work to proactively avoid shortages and resolve as quickly as possible with creative problem solving.
- Identify consistent out-of-stock issues and make suggestions for improvements to demand planning and supply chain.
- Validate customer chargebacks that pertain to shortages to ensure that no charges are unwarranted.
- Serve as a key contact for our 3PLs as it pertains to all order processing and inventory allocation topics.**Customer Service**:

- Proactively build a strong relationship and rapport with our key customer stakeholders.

Serve as the key source of all non-sales information for our customers. Serve as the key liaison between our customers and other internal teams including product master data, IT, accounts payable, accounts receivable, marketing and others.
- Proactively communicate any shipping or product availability issues with our customers.
- Be able to handle any questions and complaints with empathy, compassion and urgency.**Personal Leadership**:

- Embody the organization’s L.E.A.D values - **L*ong-term perspective, **E*mpowered team,

**A*ccountability, and **D*o it better.
- Demonstrate the key organizational behaviors including _**growth mindset, curiosity, resilience, and relentlessness**_.
- Become cross-trained on other key processes within logistics and supply chain. **Be an active participant in key sales, process and inventory forecast meetings. ** Participate in, build and maintain positive engagement in the Company’s culture and engagement.
- Participate in the Company performance planning and objective setting process.

Other duties as assigned.

The organization reserves the right to enlarge or reduce your duties and the scope of your work from time to time.

**Essential Skills and Knowledge**:

- Bachelor's Degree in Business or Operations is preferred.
- Minimum 3 years in Customer Service or Support; Manufacturing, Supply Chain or Logistics Industry background preferred.
- (Operational and Warehousing) a plus and not required.
- Proficient with MS Package (Excel / Word / PP/Outlook/ SharePoint).
- Have an awareness of EDI.
- Preference for individuals who have worked in small businesses vs large businesses.
- SAP knowledge in sales order processing is preferred.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent oral & written communication skills.
- Exceptional problem solving & analytical ability.
- Strong interpersonal skills and strong attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON M1V 2W2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Warehouse, Logistics, or Supply Chain Industry: 1 year (required)
- Providing Sales and Customer Support to large retailors: 1 year (required)

Work Location: In person

  • Order Processing Administrator

    3 weeks ago

    Scarborough, Canada Keilhauer LTD Full time

    **ORDER PROCESSING ADMINISTRATOR (16-MONTH MATERNITY CONTRACT)** **Grade 4 - Starting salary range $42,500 - $48,500** **WHO IS KEILHAUER?** Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Keilhauer manufactures seating and tables that makes work more comfortable for all. Keilhauer products are thoughtfully...

  • Order Entry Clerk

    2 weeks ago

    Scarborough, Canada Nucap Industries Full time

    **About NUCAP**: NUCAP Industries Inc. is one of the largest global producer of braking system components. The company’s products, such as its patented NRS Safe mechanical lock retention system, are used in cars, buses, trucks and motorcycles. The company has operations in Canada and USA serving customers in over 50 countries. **Why join Nucap?** Work...

  • Order Entry Clerk

    3 weeks ago

    Scarborough, Canada Nucap Industries Full time

    **About NUCAP**: NUCAP Industries Inc. is one of the largest global producer of braking system components. The company’s products, such as its patented NRS Safe mechanical lock retention system, are used in cars, buses, trucks and motorcycles. The company has operations in Canada and USA serving customers in over 50 countries. **Why join Nucap?** Work...

  • Order Entry Specialist

    6 days ago

    scarborough, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...

  • Order Entry Specialist

    6 days ago

    Scarborough, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...

  • Order Entry Specialist

    7 days ago

    scarborough, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...

  • Order Entry Specialist

    6 days ago

    scarborough, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...

  • Order Entry Specialist

    5 days ago

    scarborough, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...

  • Order Desk Logistics Coordinator

    3 weeks ago

    Scarborough, Canada Tradition Fine Foods Full time

    At Tradition, we produce bakery and snack products for the world’s premier Food Companies and Brands. Located in Scarborough, Ontario, we have over 40 years of experience in baking croissants, muffins, bars, and pastries. Our success comes from our diverse and talented team of over 400 people. As we continue to grow, Tradition is excited to welcome new...

  • Order Management Specialist

    1 week ago

    Scarborough, Canada Trench Full time

    Scarborough, ON, Canada - | - req55 - Order Management Specialist **A Snapshot of Your Day** Your Tasks: - Provides technical and commercial support in the form of contract administration and project management, for dry-type air-core reactors & line traps for North America and other territories as required. - Provides support in the preparation of...

  • Order Management Specialist

    3 weeks ago

    Scarborough, Canada Siemens Energy Full time

    Mid-level Professional **A Snapshot of Your Day** **How You’ll Make an Impact** - Provides technical and commercial support in the form of contract administration and project management, for dry type air core reactors & line traps for North America and other territories as required. - Provides support in preparation of required contract documentation and...

  • Order Picker

    1 week ago

    Scarborough, Canada FOODSUP INC. Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Warehouse **Tasks**: - Bag, box or parcel purchases for customers, for shipment or delivery - Carry customer's purchases to parking lot and pack orders in customers' vehicles - Obtain articles for customers from shelf or stockroom - Unpack products received...

  • Order Picker

    1 week ago

    Scarborough, Canada Shah Trading Company Full time

    Shah Trading Co. Ltd is a leader in the food industry with a 40 year history serving customers both in Canada and globally. With a deep understanding of food markets and food safety requirements we are committed to continued leadership, growth, and service to our customers. We have an opportunity for an Order Picker at our plant and distribution facility...

  • Order Assembly

    3 weeks ago

    Scarborough, Canada ProLogix Distribution Services Full time

    **WHO WE ARE**: At **ProLogix,** we have a reputation for effective service delivery and a culture dedicated to safety and the growth of its team members. ProLogix provides customized end-to-end logistics solutions** **throughout Canada. We believe in the power of simplicity and synergy and our logistics solutions are built on this belief, enabling...

  • Order Assembly

    2 weeks ago

    Scarborough, Canada ProLogix Distribution Services Full time

    **WHO WE ARE**: At **ProLogix,** we have a reputation for effective service delivery and a culture dedicated to safety and the growth of its team members. ProLogix provides customized end-to-end logistics solutions** **throughout Canada. We believe in the power of simplicity and synergy and our logistics solutions are built on this belief, enabling...

  • Order Assembly

    5 days ago

    Scarborough, Canada ProLogix Distribution Services Full time

    **WHO WE ARE**: At **ProLogix,** we have a reputation for effective service delivery and a culture dedicated to safety and the growth of its team members. ProLogix provides customized end-to-end logistics solutions** **throughout Canada. We believe in the power of simplicity and synergy and our logistics solutions are built on this belief, enabling...

  • Order Assembly

    2 weeks ago

    Scarborough, Canada ProLogix Distribution Services Full time

    **WHO WE ARE**: At **ProLogix,** we have a reputation for effective service delivery and a culture dedicated to safety and the growth of its team members. ProLogix provides customized end-to-end logistics solutions** **throughout Canada. We believe in the power of simplicity and synergy and our logistics solutions are built on this belief, enabling...

  • Order Picker/general Labour

    4 weeks ago

    Scarborough, Canada ITN Food Corporation Full time

    ITN Food Corporation is a 29 year old Family run company. We are a manufacturer of Specialty Spices and condiments. We are distributors of various Premium International Food Brands. We are looking for a Order Picker/General Labour who can process orders as per customer requirements Job responsibilities include but are not limited to; - Order Picking -...

  • Cold Storage Order Picker

    3 weeks ago

    Scarborough, Canada T&T Supermarket Full time

    Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of...

  • Order Entry Specialist

    6 days ago

    Scarborough, ON, Canada Leap Recruitment Partners Inc. Full time

    About the Company: Our client is looking for an Order Entry Specialist, with a high attention to detail. The Clerk is responsible for the accurate and timely processing of order entries, preparing invoices, filling and other administrative tasks with a sense of urgency while delivering excellent customer service to internal and external customers. In...