Renovations Administrator

2 weeks ago

Edmonton, Canada All Weather Windows Full time

I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._

**_ Are you ready?_**

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for a **_Renovations Administrator _**for our Edmonton Direct to Consumer department. This individual is responsible for maintenance and routing of phone calls, qualification of leads, payments, and other general administrative duties. These include but are not limited to account creation, electronic and physical filing, credit card and cheque processing. The Renovations Administrator role also actively takes part in Accounts Receivable collection. The Renovations Administrator role also actively takes part in Accounts Receivable collection and is the point of contact with our Finance company for any admin or paperwork issues.

**In this position, you will be responsible for...**
- Dealing with customer issues over the phone
- Processing credit card payments and refunds, cheque preparation, including creating Customer Accounts from Prospects.
- Follow up with customers on payments that are not included in DocuSign, are declined or are missing information.
- Electronic filing. All documentation regarding customers is stored electronically. The Administrator is responsible for uploading of all documentation completed manually.
- Accounts Receivable Collections - assist with the collection of overdue account balances where required. Calling customers, issuing collection letters.
- Daily coverage (lunch breaks) for Main Reception, and additional coverage as required.

**Primary Qualifications Required**:

- High School Diploma
- Post-secondary related to the position
- Excellent Customer Service skills
- Reception experience
- AP/AR experience
- Window and door experience would be an asset
- Proficient use of various office based software including Microsoft Office (Excel, Word, Outlook)
- Professional written and verbal communication skills
- Good organizational, time management and prioritizing skills
- An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We’ve been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition._ _If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us_

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity. Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued. We believe that our differences are what make us great. If you believe this role is the right next step for you, regardless of the criteria we’ve listed, we encourage you to apply.

**Experience**: Preferred
- 1 year(s): customer service experience

**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred
- Team Player: Works well as a member of a group

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