Shop Service Manager

5 months ago

Surrey, Canada Williams Machinery Full time

**Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working **at a Gold Certified Canada’s Best Managed Company, and one of BC’s Top Employers.**

The** Shop Service Manager **will lead a team of shop service technicians to complete quoted breakdown, rebuilds, PDI’s, service and repair of material handling and compact construction equipment.

**Key Responsibilities**:

- Provide technical guidance, as required;
- Create and maintain schedules;
- Coach and develop apprentices;
- Guide technicians to improve efficiencies;
- Lease with customers to provide detailed feedback on job status and scope changes, when required;
- Oversee shop supplies’ inventory;
- Assist the Service Manager with other duties, as required;
- Promote and lead Health and Safety initiatives, whilst ensuring compliance to existing Health and Safety policies.

**Talent Management Responsibilities**
- Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees;
- In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated and improved;
- In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning;
- Train, develop, mentor and coach junior team members;
- Responsible for maintaining efficient and productive staffing levels;
- Ensure the companies “ways of working” are modeled and adopted throughout their team; the incumbent will work with the company’s values to deliver a positive constructive work environment;
- Responsible for the safety of all their staff.

**Knowledge, Skills and Abilities**:

- Demonstrates a high level of attention to detail;
- Excellent customer service skills;
- Ability to read schematics and embrace continued learning;
- In-depth understanding of mechanical equipment with a passion to learn;
- Strong troubleshooting and problem solving skills;
- Valid driver’s license and clean driving record;
- Strong execution and communication skills both verbal and written;
- Excellent organizational and interpersonal skills;
- Ability to contribute positively to the team environment with willingness and desire to learn;
- A proactive autonomous individual driven by own high standards and desire to succeed;
- 2-3 years’ experience leading teams
- High School diploma or related experience and /or training; or equivalent combination of education and experience.

**Compensation Package**:

- 3 weeks vacation.
- Extended Benefits.
- RRSP Matching Plan.

**Values**:

- Build trust - with customers and each other;
- Be a team player - commit to working together to win;
- Be customer-focused - “wow” customers so they become raving fans;
- Support community - care for our people, our community and our planet;
- Deliver results - know what you need to do and get it done.

**Working Conditions**:
The** Shop Service Manager** is based out of the **Surrey** office and works 40 hours on average per week Monday to Friday.

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