Program Manager Device Cert

5 months ago

Toronto, Canada Rogers Communications Full time

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story

**Who we are looking for**:
**What you'll do**:

- Lead the end-to-end Wireless Mobile Device Certification Program, overseeing the certification process from initial device submission to market launch.
- Collaborate with internal teams, external vendors, and device manufacturers to establish and maintain strong working relationships.
- Ensure that all certified devices comply with relevant regulatory requirements and standards, keeping abreast of changes in regulations and adapting the program accordingly.
- Implement and manage quality assurance processes to guarantee the reliability, performance, and security of certified mobile devices.
- Develop and maintain project plans, timelines, and deliverables, ensuring that milestones are met within established deadlines.
- Create and maintain comprehensive documentation related to device certification processes, standards, and compliance requirements.
- Identify potential risks and implement mitigation strategies to address challenges throughout the certification process.
- Work closely with cross-functional teams, including IT, Engineering, Network Operations, and Marketing, to align device certification with overall business objectives.
- Generate regular reports on certification progress, key performance indicators, and present findings to leadership.
- Leads in the development and implementation of structured testing concepts, methodologies, and automated testing tools.
- Oversees day to day delivery of testing operations, including general direction for assigned area and 3rd party resources.
- Manages development, reviews and approvals of test cases, test scripts and associated documentation; contributes and facilitates test readiness reviews.
- Leads issue review meetings with technical account managers from OEM and Apps vendors.
- Compiles and distributes project test reports; escalates outstanding or critical issues; conducts root cause analysis.
- Trains, motivates, and mentors peers within department.
- Devises, recommends, and implements continuous improvements of the test prime function; identifies areas for automation; recommends standards.
- Responsible for leading development, implementation, control, and distribution of practices; promotes understanding of the testing and disciplines.
- Other day-to-day activities or projects as outlined by the Manager.

**What you bring**:

- University degree, technical and/or business combination.
- Minimum 7 years of experience in program management and/or product development, preferably within the mobile telecommunications industry
- Strong understanding of mobile network technologies, device compatibility requirements, and regulatory landscape.
- Core internet, cable and media business knowledge is an asset.
- Exposure to a wide variety of technologies.
- Proven track record of successfully managing and delivering complex technical projects.
- Deep understanding of wireless technologies, mobile device ecosystems, and industry standards (3GPP, GSMA, etc.).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to build and maintain strong relationships.
- Proficiency in project management methodologies and tools.
- Ability to liaise with other departments and provide technical information in a business format.
- Strong problem-solving skills, with the ability to manage priorities, set expectations and get things done.
- Excellent ability to communicate business and technical concepts, both written and oral.
- Ability to work effectively and independently on multiple simultaneous tasks within a fast-paced environment, yet a strong team player
- Highly motivated individual with superior organizational and analytical skills.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 270451

Posting Notes: Corporate

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