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Manager

3 months ago

Hamilton, Canada Craig's Cookies Full time

**General Description**:
A Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating staff, creating business strategies, managing inventory, finding cost effective ways to perform daily activities, scheduling, and training new staff.

The main objective of management is to secure maximum outputs with minimum efforts and resources. Management is concerned with thinking and utilizing human, material and financial resources in such a manner that would result in best combinations.

**Responsibilities**:

- Ensuring staff are following all Public Health, Food Safety protocols
- Ordering and inventory management
- Staff scheduling, including staff availability and time off requests
- Training new staff in customer service and cookie making procedures, offering constructive feedback as needed to ensure quality control
- Overseeing pick up orders and third-party delivery service orders
- Leading the Assistant Managers/Keyholder team and creating a positive and inclusive work environment
- Handling onsite customer service issues and communicating with Head Office
- Working as a team with the other Store Managers and Head office to ensure seamless quality and communication across all locations

**Knowledge**:

- High School diploma preferred
- Previous Management Experience (minimum of 2 year)
- Exceptional Customer Service Skills
- Food Industry Experience
- Valid Food Handler Certification
- Familiarity with food delivery apps (ie. Uber, DoorDash, Skip the Dishes)

**Skills**:

- Customer Service
- Budgeting
- Highly Organized
- Punctual
- Flexibly and adaptability
- Excelled commutation skills
- Takes initiative to propose room for improvement
- Exudes Company values
- Time Management
- Great attitude
- Empathy and Humanity

**Abilities**:

- Leader
- Positive attitude and an ability to motivate others
- Team Player
- Excellent communication skills
- Proactive, productive problem solver
- Attention to detail, you care about the small things
- Willingness to delegate and the ability to prioritize
- Flexibility and adaptability
- Empathy and humanity

**Other**
- Starting Salary: $25/hr with a probationary period of 3 months; $27/hr when probationary period is complete
- Paid Vacation: 10 days
- Weekend shifts are required
- Must be able to work a balance of open/close shifts
- Earliest Shift Start Time (estimate, not confirmed): 8am
- Latest End Time (estimate, not confirmed): 8pm

**Job Types**: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Expected hours: 36 - 44 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (required)

**Experience**:

- Management: 2 years (required)

Work Location: In person

Expected start date: 2024-07-01