Switchboard/receptionist

4 days ago


Scarborough, Canada Home and Community Care Support Services Central East Full time

CARE AND BE CARED FOR - THIS IS YOUR HOME

Switchboard/Reception duties include operating a Switchboard console within a centralized switchboard model, transferring calls, supplying information to callers and taking messages and performing other duties as assigned.

**What will you do**:
Operate a switchboard console in a centralized switchboard model, receiving calls and providing first call resolution or redirecting as appropriate;
Provide information to callers, transfer calls, take messages;
Prepare and collate materials to support Patient Services, including placement packages, Expected Death packages, etc;
Maintain the Reception desk area and complete regular administrative tasks;
Receiving incoming mail and courier deliveries, date-stamping, logging and tracking accordingly; preparing outgoing courier deliveries;
Greeting and signing in visitors and directing them to meeting rooms or to appropriate resources

Booking meeting rooms upon request through Meeting Planner;
Running weekly ERL reports and ensuring emergency bins are prepped through the completion of monthly emergency bin checklists;
In the event of an evacuation, ensuring the visitor sign in book is retrieved and provided to appropriate emergency lead;
Receiving incoming faxes and redirecting as appropriate;
Manage brochure racks/walls at Reception, communicating with external agencies to ensure materials are up to date and available;
Other duties as assigned.
What must you have?
Grade 12 or equivalent plus an additional program/course of up to 6 months

Two (2) to three (3) years’ experience providing clerical assistance in a similar or related work situations;
Exemplary telephone skills;
Exceptional customer service skills;
Experience in dealing with the public effectively; demonstrated focus on customer service;
Good analytical/organizational/prioritization skills to meet deadlines and solve problems;
Ability to work in a team setting; self-direct and takes initiative;
Flexibility in adjusting to various priorities according to need.
Hours of Work

**Additional Information**:
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
Attractive comprehensive compensation packages and benefits
Valuable development opportunities
Membership in a world class defined benefit pension plan Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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