Switchboard/receptionist

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a **Switchboard/Receptionist** duties include operating a Switchboard console within a centralized switchboard model, transferring calls, supplying information to callers and taking messages and performing other duties as assigned_._

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
- Operate a switchboard console in a centralized switchboard model, receiving calls and providing first call resolution or redirecting as appropriate;
- Provide information to callers, transfer calls, take messages;
- Prepare and collate materials to support Patient Services, including placement packages, Expected Death packages, etc;
- Maintain the Reception desk area and complete regular administrative tasks;
- Receiving incoming mail and courier deliveries, date-stamping, logging and tracking accordingly; preparing outgoing courier deliveries;
- Greeting and signing in visitors and directing them to meeting rooms or to appropriate resources
- Booking meeting rooms upon request through Meeting Planner;
- Running weekly ERL reports and ensuring emergency bins are prepped through the completion of monthly emergency bin checklists;
- In the event of an evacuation, ensuring the visitor sign in book is retrieved and provided to appropriate emergency lead;
- Receiving incoming faxes and redirecting as appropriate;
- Manage brochure racks/walls at Reception, communicating with external agencies to ensure materials are up to date and available;
- Other duties as assigned**.**:

- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

**What must you have?**
- Grade 12 or equivalent plus an additional program/course of up to 6 months
- Two (2) to three (3) years’ experience providing clerical assistance in a similar or related work situations;
- Experience in dealing with the public effectively; demonstrated focus on customer service;
- Exemplary telephone skills;
- Exceptional customer service skills;
- Good analytical/organizational/prioritization skills to meet deadlines and solve problems;
- Ability to work in a team setting; self-direct and takes initiative;
- Flexibility in adjusting to various priorities according to need.
- Excellent customer service and interpersonal skills; first point of contact for external agencies, patients, families, and members of the public, listening to their questions and concerns and helping to direct them appropriately;
- Establishes good working relationships with internal staff to transfer calls, book meeting rooms, and provide other administrative assistance as required.

**What would give you the edge?**
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

**Hours of Work**

**Position Location and Travel**

A valid driver’s license and access to a vehicle is preferred.

**What do we offer?**

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who we are**

**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**If you’re interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**
- We thank all applicants for their interest; however, only those selected for an interview will be contacted_._

**Date Posted**:November 15, 2024

**Closing Date**:November 22, 2024

**Start Date**: December 9, 2024

**Program**: Corporate Services and Finance

**Job Type**: Full-time

**Salary**: $26.22 -$30.96/per hour

**Group**:CUPE

**Branch**: Scarborough