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Wfh Customer Service Representative/collector

4 weeks ago

St Catharines, Canada NCRi Inc. Full time

NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family starting March 1st, 2023. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

Home Office Equipment Requirements:

- Equipment will be provided by the company
- High-speed internet with hardwires connection from the computer to the modem. Speed should be 50 MPBS download and 20 MPBS Upload.

**Requirements**:

- Communicate with customers for all outstanding amounts
- Establish a solid professional relationship with customers and educate them on best practices
- Negotiate the best payment arrangement to help resolve customers’ bills
- Maintains a high level of professionalism
- A background and credit check will be required.

Bring it You're qualified if you:

- Call centre experience
- Collections experience is an asset
- Attention to detail
- Exceptional verbal & written communication skills in English
- Professional phone etiquette
- Proven ability to achieve targets
- Dedication to maintaining a superior customer experience
- Enthusiastic and a positive "can do" attitude
- Ability to pass a background check

What we offer:

- Competitive base pay, plus uncapped performance-based commission
- Competitive insurance coverage, incentives, paid training, and breaks
- Outstanding referral bonus program
- Fun perks: Holiday events, food days, giveaways, prizes, themed events, and more

As our Call Centre expands, we will need to grow our leadership team We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your career grow within a caring organization.

We are committed to providing the best work environment you’ve ever experienced

Start your amazing career with NCRI today

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