Order Management Specialist

5 months ago

Toronto, Canada Spin Master Ltd Full time

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you
**What will you work on?
**As a member of the customer facing team the Order Management Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results. The incumbent should possess strong communication skills and be able to multi-task, prioritize competing customer issues whilst driving to the root cause.

**How will you create impact?**
- Provide top tier customer service to ensure customer satisfaction
- Process customer orders within 48 hours of receipt
- Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD, MABD etc.)
- Communicate Service Issues to internal and external stakeholders on a timely basis
- Navigation and research in SAP, customer's system, 3rd party systems (where required) to effectively manage order execution
- Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
- Administer quote process
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
- Cultivate and maintain positive relationships with customer and internal stakeholders
- Partner with team and other functions to identify ways to improve efficiency of the order to cash process
- Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

**What are your skills and experience?**
- Strong time management, organizational, and prioritization skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
- Team player who helps create a result focused and motivating team environment
- Bachelor’s Degree preferred in Supply Chain Logistics or related discipline
- Min 2 yrs.+ CPG/Retail Experience preferred
- Experience with a Tier 1 ERP system (SAP)
- #LI-Hybrid #LI-HM1_

**What you can expect from us**:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks

**What’s it like to work here?**

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
- We do appreciate all interest; however only those selected for interview will be contacted._

  • Order Management Specialist

    5 months ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Order Management Specialist

    5 months ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Order Management Specialist

    5 months ago

    Toronto, Canada Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Order Fulfillment Specialist

    2 months ago

    Toronto, Canada Armstrong Fluid Technology Full time

    Order Fulfillment Specialist **Toronto** September 5, 2024 The Order Fulfillment Specialist plays a pivotal role as the primary point of contact responsible for collecting, analyzing, and communicating daily logistics information.

  • Order Systems Specialist

    5 months ago

    Toronto, Canada Demant Full time

    Position Overview- The Order System Specialist plays a pivotal role in reducing the administrative burden on HearingLife clinic staff. Reporting to the "Manager, Data & Systems" within the Operations department, this position contributes to the success of important departmental projects, including initiatives to enhance pricing validation, overhaul our...

  • Order Systems Specialist

    5 months ago

    Toronto, Canada hearinglife_Canada Full time

    **Position Overview**: The Order System Specialist plays a pivotal role in reducing the administrative burden on HearingLife clinic staff. Reporting to the "Manager, Data & Systems" within the Operations department, this position contributes to the success of important departmental projects, including initiatives to enhance pricing validation, overhaul our...

  • Order Entry Specialist

    5 months ago

    Toronto, Canada CTM BIOMEDICAL Full time

    Pioneering tissue-based medical solutions to help physicians treat biologic issues that are beyond their control: CTM is a biologic solutions company focused on surgical and non-surgical solutions to improve patient lives and reduce healthcare costs. We are a leading national US provider of human placental connective tissue products for surgical use to...

  • Order Fulfillment Specialist

    1 week ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryWe are seeking a reliable and detail-oriented Order Fulfillment Specialist to join our team at Diagnostic Solutions International.As an Order Fulfillment Specialist, you will be responsible for receiving and distributing all inbound material in a timely manner, accurately counting and receiving materials, and maintaining a clean, organized, and...

  • Cleaning Specialist

    3 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Join our team as a Cleaning Specialist and take on a challenging role that requires attention to detail and a commitment to cleanliness. As a Cleaning Specialist, you will be responsible for maintaining a clean and safe environment for our clients. Your duties will include cleaning and sanitizing surfaces, equipment, and facilities, as well as ensuring that...

  • Cleaning Specialist

    3 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Job SummaryWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. The successful candidate will be responsible for maintaining a clean and healthy environment for our clients.ResponsibilitiesPerform cleaning tasks to maintain a clean and healthy environmentOperate cleaning equipment and use cleaning supplies safely and...

  • Order Systems Specialist

    5 months ago

    Toronto, Canada HearingLife Canada Full time

    **Position Overview**: The Order System Specialist plays a pivotal role in reducing the administrative burden on HearingLife clinic staff. Reporting to the "Manager, Data & Systems" within the Operations department, this position contributes to the success of important departmental projects, including initiatives to enhance pricing validation, overhaul our...

  • Order Fulfillment Specialist

    4 weeks ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing inbound materials, accurately counting and receiving materials, and locating and tracking materials using applicable...

  • Order Fulfillment Specialist

    1 month ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing inbound materials, accurately counting and receiving materials, and locating and tracking materials using applicable...

  • Order Fulfillment Specialist

    1 month ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing inbound materials, accurately counting and receiving materials, and locating and tracking materials using applicable...

  • Order Fulfillment Specialist

    2 months ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing all inbound material in a timely manner, accurately counting and receiving materials, and locating and tracking material using...

  • Order Fulfillment Specialist

    4 weeks ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing inbound materials, accurately counting and receiving materials, and locating and tracking materials using applicable...

  • Order Fulfillment Specialist

    3 weeks ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryDiagnostic Solutions International is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for receiving and distributing inbound materials in a timely manner, accurately counting and receiving materials, and locating and tracking materials using...

  • Suggested Ordering Manager

    3 weeks ago

    Toronto, Ontario, Canada Circle K Full time

    Job SummaryThe Inventory Optimization Specialist will work closely with the Business Unit Merchandising team to manage inventory levels and optimize stock control processes within the system. This role requires excellent organizational and communication skills, as well as the ability to multitask in a fast-paced environment.Key Responsibilities:Ensure...

  • Suggested Ordering Manager

    3 weeks ago

    Toronto, Ontario, Canada Circle K Full time

    Job Summary:The Inventory Optimization Specialist will work closely with the Business Unit Merchandising team to manage inventory levels and optimize stock control processes within the system. This role will also work closely with site level to ensure appropriate order flow, troubleshooting ordering and inventory challenges along with planogram system...

  • Office Manager

    1 month ago

    Toronto, Ontario, Canada Mail Order Mystery Full time

    Job Title: Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Mail Order Mystery. As an Office Manager, you will be responsible for overseeing the day-to-day operations of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Administrative...