Dining Services Lead Hand

3 weeks ago

Calgary, Canada Heritage Park Full time

**Department**:Food Services - Dining Services

**Position Type**: Seasonal

**Contract Start Date**: April 21, 2024

**Contract End Date**: December 29, 2024

**Hourly Rate**:$17.50

**Hours**: Varies

**What we offer**:

- Flexible work arrangements where no one day is similar
- Working in a beautiful park setting
- Free entrance to the Park, including to our many public special events
- Employee discounts on food and retail items and free parking

**Who We Are**:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

**Job Overview**:
Under the direction of the Dining Services Manager, the Dining Services Lead Hand is responsible for the staffing and daily operation of the Restaurants and Concessions.

**Responsibilities**:
Operational Support
- Working with the Dining Services Manager and other members of the Food Services team, plans and implements standards and best practices to ensure exceptional customer service and to optimize facilities and resources in both new and existing restaurants and concessions
- Provides thorough orientation and training to all staff to ensure they are equipped with the knowledge and skills necessary to perform their roles effectively
- Promotes a positive work environment and enforces high standards of customer service on an on-going basis
- Liaises between Servers and Culinary team to ensure clear communication and maximum efficiency
- Directs staff in accordance with optimum food preparation and service guidelines and enforces safe food handling procedures in accordance with Alberta Health Services (AHS) standards
- Supervises cash handling techniques and ensures that all Park procedures are adhered to
- Organizes daily workload and delegation of work assignments, ensuring smooth operations and workflow
- Schedules all staff according to projected staff needs, and adjusts to actual needs on a day-to-day basis
- Prepares weekly payroll timesheets and ensures they are submitted promptly for employee pay
- Regularly monitors employee performance to identify strengths, areas for improvement, and opportunities for development, involving Dining Services Manager in feedback delivery and conversations
- Monitors all equipment operations and arranges for necessary maintenance, repair, or replacement (e.g. coke products etc., reporting to Dining Services Manager
- Prepares outlets and equipment for seasonal opening and closing, ensuring they are properly cleaned daily
- Oversees ordering, storage and distribution of food and related products, ensuring stock levels are met
- Arranges for product and equipment for auxiliary concession stands as needed
- Conducts monthly inventory counts, ensuring that the physical counts match the records on file
- Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
- Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
- Provides front-line customer service as required
- Organizational Excellence and Wellbeing
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

**Required Qualifications**:

- Completion of secondary school education is required. Post-secondary education in a related field (such as Hospitality and Tourism) is an asset
- Minimum 2 years’ prior experience in a related role in the Food Services/Hospitality industry is required; experience in Food Services at Heritage Park is preferred
- Possession of ProServe certification is required
- Ability to work flexible hours, including evenings, weekends, and holidays
- Attention to detail to accurately take orders and fulfil guest requests
- Ability to wor

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