Lead Hand, Housekeeping Services

The Calgary TELUS Convention Centre is looking to hire a full-time Lead Hand in our Housekeeping Services Department.

Reporting to the Manager, Event Services and Housekeeping Services, this position is responsible for supporting the Manager and providing housekeeping/janitorial services to the Centre, Glenbow Museum, +15 areas, LRT platform easement, and 1st Street, 8th Avenue, and 9th Avenue areas adjacent to the Centre.

• Leads with hands-on floor supervision to ensure activities on the floor are performed in an efficient, timely, and safe manner.
• Supervises and trains staff to have the skills, knowledge, and support needed to provide clients with high-quality customer service and to ensure operational efficiencies and employee safety.
• Provides input into disciplinary issues in consultation with the Manager, Event Services and Housekeeping Services, and the Human Resources Department.
• Providing training for new staff in the proper care and use of cleaning equipment and supplies.
• Performs the role of an ambassador of safety and OHS protocols to ensure the well-being of staff and clients.
• Monitors housekeeping staff shift breaks (coffee breaks & lunch) to ensure set break times are adhered to.
• Answers housekeeping requests for service via radio.
• Ensures storage areas and Janitor rooms are kept organized and clean daily.
• Conducts daily building checks to ensure all client, public, and staff areas are kept up to standard.
• Reports and documents any maintenance issues.
• Ensures all housekeeping tasks performed by the evening shift housekeepers are completed in a timely and efficient manner.
• Inspects all equipment used by the housekeepers and report any equipment issues to the Manager, Event Services and Housekeeping Services.
• Ensuring that all housekeeping work orders are completed and updated in EBMS.
• Documenting and informing the Manager, Housekeeping Services of any staff performance issues.
• Maintains a positive working relationship with internal departments and in-house partners and external suppliers to ensure setup and teardown are coordinated in a timely and efficient manner.
• Dry and wet mopping and auto-scrubbing floors. Cleaning, stripping, waxing, and buffing floors.
• Vacuuming, shampooing, and maintaining carpets.
• Dusting and polishing furniture.
• Cleaning washrooms and replenishing supplies.
• General cleaning and tidying of all areas.
• Other duties as assigned.

• Strong interpersonal and communication skills with 3-5 years of previous janitorial experience preferably in a commercial setting and with some supervisory experience.
• Ability to speak, read, write, and follow oral and written instructions in English.
• Basic mathematics knowledge.
• Ability to work in a constantly changing and customer service-oriented environment.
• Must be physically fit to have the ability to perform some heavy lifting.
• Good customer service and time management skills.
• Willingness to learn new cleaning methods and how to use various pieces of equipment.
• Ability to work independently and in a team environment.
• Completion of commercial cleaning courses with knowledge of the uses and effects of cleaning supplies and equipment would be a definite asset.
• Must be mechanically inclined to operate and maintain housekeeping equipment and to provide training to other housekeepers to operate and maintain the same.
• GHS certification.
• Previous forklift training would also be an asset.

Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.

Client-Focused - Ability to initiate and respond to communications at an event level with clients and guests. Proficient in verbal, non-verbal, and written communication. Ability to anticipate, understand and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to meet client needs. Maintains a positive, helpful, and outgoing demeanour in the face of a difficult client.

Problem-Solving - Investigate defined issues with uncertain causes. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Leading Self - Demonstrates self-control and recognizes own pressure points. Acknowledges the need for and seeks out the appropriate training and/or coaching. Volunteers to undertake tasks that stretch abilities. Possesses a strong work ethic and manages workload autonomously using creative methods to organize and prioritize ongoing workload.

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

• High school diploma or equivalent.

• Legally eligible to work in Canada.
• Previous janitorial experience, preferably in a commercial setting.
• Open availability for scheduling.
• Knowledge of GHS, occupational health and safety regulations, and guidelines for working with hazardous materials (i.e., cleaning supplies). Completion of commercial cleaning courses would be a definite asset.
• Availability to work shift work, weekends, and holidays is a must.

• Ability to work flexible and overtime hours is required.
• Physically fit to have the ability to lift up to 75 lbs (equipment) and push/pull a maximum of 798 lbs.
• Comfortable working at heights.

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

The Calgary TELUS Convention Centre is committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for this position can submit a resume and cover letter to careers@calgary-convention.com by June 2, 2024. We thank all applicants for their interest.