Program Facilitator

2 months ago

Langley, Canada Mission Community Skills Centre Full time

EA / Facilitator will be responsible for delivery of formal, employment services to clients through workshop facilitation and one-to-one coaching. This position guides clients through these services and activities using a holistic model with a focus on clients in the process of transitioning into the labour market.

**Primary Responsibilities**:
**Facilitation**: - Conduct effective workshops/sessions that form the basis of program activities and content. Assist in development and adaptation of curriculum, schedule and program development for an adult learning environment with clear learning objectives and organized documentation. Administer the Employment Readiness Scale with clients and review results. Facilitate workshops in a manner conducive to client motivation. Record and report on attendance for all sessions with supporting documents. - Build the continuity of client learning throughout the career transitioning process.

**One-on-One Employment Counselling/Coaching**: - Provide action-oriented, solution-focused employment counselling to address barriers to (re)entry into the labour market. - Assess needs and address appropriate next-steps plan with client. Assist clients in employment related issues such as career/job transition, self-esteem, confidence building, communications skills, decision making, problem solving, and stress management. Assess appropriateness of client goals with labour/business market opportunities. - Lead client to self awareness through interpretation of assessment tools. Draw the correlation between the client’s transferable skills and labour market opportunities. Assist in development of awareness of employability skills in changing workplace. Maintain in-house case management files and client service statistics.

**Intake/Follow-up**: - Conduct intake assessment/referral interviews for all potential participants. Conduct follow up including one-on-one sessions to review clients’ progress and offer additional support as needed. Track client progress and report as per MCSCS procedures.

**Marketing**: - Market and conduct information/orientation sessions and one-on-one interviews for all potential participants to meet program expectations. Assist in marketing program to prospective participants, agencies and employers.

**Employer Liaison**: - Provide clients with the opportunity to connect to employer by coordinating employer panel and guest speaker sessions and coordinate on-site job fairs. - Liaise with employers to source employment opportunities for clients and to secure information on recruitment and hiring practices. Share labour market trends with team: business closures, business openings, major hires.

**General Responsibilities**:

- Abide by the policies of MCSCS as they exist or are developed. Familiarize self with scope and content of programs and services provided by Society. Maintain ethics and professionalism in delivery of service and in dealing with all clients and staff. - Work collaboratively and proactively. Maintain a good working knowledge of community resources and services especially within the local Fraser Valley area. Remain flexible and adapt to change. Provide constructive feedback to management about program content and systems. Maintain client confidentiality and documentation in accordance with privacy laws. Attend staff meetings.

**Qualifications**:

- Demonstrated experience with Career Decision-Making and Job Search principles. - Career Development Practitioner Certification and proven years of experience in facilitation in both one-on-one and workshop environments
- Demonstrated experience in administering and interpreting a variety of assessments used in career transition programs (including but not limited to ERS, PSI, VPI)
- Good working knowledge of Labour Market Information especially within the local Fraser Valley area
- High level of computer skills to include: MS Office Suite, internet research and troubleshooting - Proven experience in delivering high quality customer service in a high volume environment
- Good research skills - both electronically and other
- Exceptional interpersonal skills and effective advising, motivational and positive reinforcement skills
- Ability to work in an informal or classroom environment supporting clients according to their needs.

**Submit cover letter and resume to**:

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