Rogers Sales Ambassador

7 months ago

Saskatoon, Canada Sell Cell Full time

Red Wireless is one of Western Canada's exclusive Rogers retailers. Thousands of customers make Red Wireless their home for wireless solutions. Many more would like to, and that’s where you come in. You’re a visionary to help make it happen. Your confidence in our products and solutions will shine in clear, knowledgeable persuasive communications. We offer the best service to our customers and offer the experience and tools to help exceed your career goals. We want employees who are confident and well trained to deliver the most outstanding results.

**SUMMARY OF POSITION**:
To provide an excellent online customer experience that is unique and innovative. Establish and manage relationships with customers so they feel confident that you, and Red Wireless will always fulfill their needs in a timely manner.

**WHAT WE OFFER**:

- Competitive compensation
- A proven sales process and training program with the support you need to succeed
- Opportunities for advancement and career growth
- A fun, dynamic team

**ARE YOU THE PERFECT CANDIDATE?**
- Previous experience in retail and/or exceptional sales experience.
- Work well alone
- You have strong interpersonal and organizational skills which are complemented by a keen sense of strategic problem-solving.
- You have great communication skills in dealing with a variety of customers while adapting to their needs.
- You are proficient in basic computer programs such and Windows and Microsoft office.
- You have a strong technical aptitude (capacity to learn new systems) with a passion for technology.
- You have a knowledge of the Rogers suite of products and services and/or telecommunications sales experience is an asset.
- You are dedicated to the provision of exemplary service and consistently take the initiative to go above and beyond to ensure customer satisfaction.
- Above all, you are driven, goal orientated and organized

**KEY ACCOUNTABILITIES/ MAJOR JOB FUNCTIONS**:

- Manage relationships online, process online orders and provide support to our customers.
- Build and establish customer relationships with new and existing customers by providing exceptional support and after-sales experience.
- Maintain and grow existing customer relationships through effective and proactive account management and customer touchpoints.
- Drive sales opportunities within our corporate employee discount (RPP-Rogers Preferred program) customer through a mess network of marketing campaigns
- Own the resolution of customer issues and resolve with urgency and good judgement.
- Act as a Rogers Ambassador by professionally representing the organization in accordance with the value standards.
- Promotion of Red Wireless as the key destination for all wireless needs.
- Maintain an expert level of Rogers products, services, promotions, policies and industry knowledge.
- Actively participate in Rogers training and coaching sessions as required. (Trello, FastTrack Training etc.)
- Increase wireless sales for both product and accessories. Collectively, increase revenue per activation with additional sales through accessories, value packs, device protection and apple care.
- Maintain a minimum of a 24 hour turn around time for all RPP requests during regular business hours.
- Maintain a high level of customer service and remain professional at all times.
- Maintain a positive attitude about your work environment and the organization.
- Utilize systems and programs to effectively manage order proficiency. (Pipedrive, Front, Formstack, etc).

**PERFORMANCE EXPECTATIONS/ JOB OBJECTIVES**:

- To provide an excellent customer experience always
- To complete the required amount of work daily
- To work at a rate of speed and accuracy in accordance with agreed standards
- To complete the required work in accordance with scheduled deadlines
- To master the skills and obtain the knowledge necessary to complete your work
- To minimize mistakes and make efforts to learn from them in order to improve
- To anticipate problems and suggest ways to improve efficiency
- To be where you are supposed to be when you are supposed to be there
- To assist with tasks when asked by management
- To consistently follow up with customers regarding their services and ensure that their needs are met on an ongoing basis

**CORE COMPETENCIES**:

- Customer-focused
- Team-oriented
- Problem solver
- Organized
- Strong communicator
- Committed

A position with Red Wireless is an excellent opportunity to use your knowledge and experience. By doing so, you will reap the rewards because you deserve it. Do you have that drive and confidence that sets you apart from the rest? Are you ready to join to Red Wireless Team?

**Salary**: $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Application deadline:

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