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I.t. Support Technician for The Edmonton Area

2 months ago

Edmonton, Canada Canada One Auto Group Full time

**Job description**

**We are growing and we have a unique and rewarding opportunity for an I.T. Technician for the Edmonton Area.**

**Join Canada one Auto, one of the leading multi-line car dealerships who’s foundations are built on integrity, and excellence. **
Job Summary:
**A valid Driver’s license and Reliable Vehicle Required.**

This is not your ordinary customer service role, we want people who are passionate about going above and beyond for our customers. Sinking your teeth into any issues and finding the best possible solution. Taking ownership of problems that arise and working to find a solution.

You will be working in a small but growing team based in Edmonton and Toronto. Because of our successful business there will be many chances for advancement for the properly motivated people, in Edmonton and in other areas of Canada.

Essential Functions:

- Provide an exceptionally high degree of customer satisfaction, technical expertise, in an accurate and timely manner.
- Logs support calls in the ticketing system.
- Takes ownership of issues.
- Actively involved in diagnosing and resolving end-user problems in a timely fashion through problem identification, isolation and resolution.
- Assign more complex problems to 2nd Level support for advanced solutions.
- Recommend system or process changes to reduce client issues.
- Perform other duties as required.
- Traveling to different dealerships in the Edmonton Area and possibly traveling to other areas of the Province.
- Required to take two job related courses per year.

Job qualifications:

- Exceptional customer service skills required.
- Polished and professional communication skills.
- Empathetic of users' concerns and situations with the ability to respond appropriately.
- Post-Secondary Diploma in Information Technology or a combination of relevant education and/or experience.
- A clear Criminal Record Check will be required for this position.

**Salary**: From $50,000.00 per year

**Benefits**:

- Life insurance
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Education**:

- Secondary School (preferred)

**Experience**:

- Computer Technician: 2 years (required)

Work Location: On the road

Expected start date: 2023-08-31

**Salary**: $46,000.00-$51,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- Driving License and Reliable Vehicle (required)

Work Location: On the road

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