Customer Service Representative

3 weeks ago

Richmond, Canada Crown Packaging Full time

**Crown Packaging** is an integrated manufacturer and marketer of corrugated cartons and sheets, printed paper wraps and wallboard tape.

Crown Packaging is a safety-oriented employer dedicated to providing an engaging and challenging work environment. Many of our employees have enjoyed working for Crown Packaging for the greater part of their careers; we have many employees with 20, 25, 30, even 35 years of service.

We are currently looking for a
**Customer Service Representative** for our Richmond location.

**Benefits**:

- A comprehensive health care plan including drug cards, vision care, life insurance and dental plan.
- Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services.
- A retirement plan.
- 3-7 weeks of vacations, pending years of service.
- 13 paid holidays (stats plus, Christmas Eve, Boxing Day and Easter Monday), per year.
- Annual Events~ holiday, safety and charity parties.
- Free on-site parking.
- Opportunity for overtime.

**Job responsibilities for this position**:

- Manages a high volume of accounts, while upholding an exceptional level of customer service.
- Processes sales orders.
- Establishes customer relationships and follows up with customers, as needed,

o Responds to customer requests, special instructions and inquiries in a timely and efficient manner.
- Liaises with the Sales Team, Scheduling, Operations and the Warehouse to ensure optimal delivery of orders.

o Reports on orders, customer inquiries and other items; proactively resolves matters, as they arise.
- Reviews inventory movement, ensuring FIFO is utilized and managed through adjustments and reconciliations.
- Manages administrative duties, filing and data-entry.
- Other duties as assigned.

**Qualifications and requirements for this position**:

- +2 years of customer service experience.
- +1-year experience in an office setting for a manufacturing company.
- Proficient with MS Office software.
- Excellent verbal communication and interpersonal skills.
- Superior problem-solving skills.
- Detail oriented and has the ability to prioritizing and multi-task.
- Able to work in a group as well as individually.
- Strong work ethic, is dependable and reliable.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

**Please note, our location is not situated near public transit, applicants must have their own vehicle.

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