Off Campus Housing Assistant

3 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western’s Off-Campus Housing Service is committed to providing exceptional customer service and as a resource based department helping thousands of students every year. Our service offers rental listings for students to search for off-campus housing, advice/mediation related to issues living off-campus and help to international students in their search for living accommodations.

**Responsibilities**:
**Responsibilities**

Reporting to the Off-Campus Housing Coordinator, the Off-Campus Housing Assistant (OCHA) will provide support in the areas of administrative support, data entry and answering inquiries from international students searching for accommodations.

**Specific Duties**:
Assist with the integration of international students in their search for housing as they transition to London

Provide information on housing options, issues, events and activities that international students may find of interest while staying in London

Promote the use of helpful community agencies and seek out resources to meet the needs that arise from individuals

Work with various Western University departments/organizations to develop and deliver information to international students

Work closely with the Off-Campus Housing Clerk to ensure information is correct and also assist them in their duties as directed by the Off-Campus Housing Coordinator

**Education**:
Currently attending school and returning full-time to post-secondary studies in the fall

**Experience**:

- Previous customer service experience and/or administrative experience

**Knowledge, Skills & Abilities**:

- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- High attention to detail and level of accuracy
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
- A strong record of teamwork with the motivation and ability to work independently with little supervision

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Please note: The hours of work will vary depending on staff summer holiday schedules but will include ten weeks of 25 hours per week and eight weeks of 35 hours per week during the contract. The incumbent is expected to be available some evenings and weekends.

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