Off Campus Assistant

1 month ago


London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western’s Off-Campus Housing Service is committed to providing exceptional customer service and as a resource based department helping thousands of students every year. Our service offers rental listings for students to search for off-campus housing, advice/mediation related to issues living off-campus and help to international students in their search for living accommodations.

**Responsibilities**:
Reporting to the Off-Campus Housing Coordinator, the Off-Campus Housing Assistant (OCHA) will provide support in the areas of administrative support, data entry and answering inquiries from international students searching for accommodations.

**Specific Duties**:

- Assist with the integration of international students in their search for housing as they transition to London
- Provide information on housing options, issues, events and activities that international students may find of interest while staying in London
- Promote the use of helpful community agencies and seek out resources to meet the needs that arise from individuals
- Work with various Western University departments/organizations to develop and deliver information to international students
- Work closely with the Off-Campus Housing Clerk to ensure information is correct and also assist them in their duties as directed by the Off-Campus Housing Coordinator

**Education**:
Currently attending school and returning full-time to post-secondary studies in the fall

**Experience**:

- Previous customer service experience and/or administrative experience

**Knowledge, Skills & Abilities**:

- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- High attention to detail and level of accuracy
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
- A strong record of teamwork with the motivation and ability to work independently with little supervision

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.



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