Associate Customer Success Manager

2 weeks ago

Toronto, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platforms. We’re committed to building the healthiest workplaces on the planet.

That’s why we offer employers a range of services and tools to empower healthier, happier, and more productive employees with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

The TELUS Health's Employer Solutions team is focused on delivering high quality care through highly personalized care, enhanced employers and employees experiences and easy access to a broad range of services such as Employee Assistance Program (EAP) as well as primary care, virtual care, preventive health, wellness, mental health, occupational and executive health.

At TELUS, our employees have access to high-quality well-being support and resources. We foster an innovative and collaborative work environment that supports your personal and professional growth. We value individuals and teams who bring passion and a commitment to excellence.

Join us and thrive.

Our team and what we’ll accomplish together

As an Associate Customer Success Manager you would play a crucial role in managing a dedicated group of clients. Your focus will be on driving growth within our customer base and cultivating long-term relationships. By delivering exceptional customer service, offering consultative support, and skillfully negotiating and renewing client contracts, you will contribute to the success of our Employee Assistance and Support Programs (EAP). Additionally, you will provide valuable support to key accounts managed by our Senior Customer Success Manager, ensuring that client EAP contract requirements are met. Join our team and make a meaningful impact on our clients' well-being and satisfaction.

**Responsibilities**:
- Maintain the highest level of client loyalty by developing relationships at all levels within the client organization.- Achieve identified revenue and growth targets.- Respond to client inquiries and service requests pertaining to their programs and services.- Execute client contracts and programs with precision and attention to detail.- Ensure program governance by reviewing internal reporting and identifying any issues.- Issue reports to clients to keep them informed and engaged.- Manage the renewal process with appropriate internal teams.- Provide client support, prepare for annual planning meetings, and conduct manager and employee orientations.- Act as a liaison with internal departments to resolve any issues that may arise with clients.- Manage and coordinate Quality Assurance Reviews.- Follow up on manager consultations to address any concerns or questions.- Update and utilize the CRM (Customer Relationship Management) system.

What you bring- 2 years of experience in a sales/account management environment- Post-secondary education in Business, Human Resources, Health Sciences, Technology or related field and/or equivalent work experience- Demonstrated ability/potential to manage a book of business independently- Exceptional written and verbal communication skills- Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities- Demonstrated ability to meet and exceed revenue targets- Excellent problem-solving, organizational, analytical, and Project Management skills

Great-to-haves- Previous experience with HR, Wellness programs, Employee Assistance Programs (EAP), Preventative Health, Occupational health health, or Human Capital Management (HCM) space are considered an asset

LI-SG1

LI-Remote

LifeAtTELUS

HiringNow

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, w

  • Associate Customer Success Manager

    2 days ago

    Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...

  • Customer Success Manager

    1 day ago

    Toronto, Canada BrightOrder Inc. Full time

    BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in...

  • Customer Success Manager

    1 day ago

    Toronto, Canada BrightOrder Inc. Full time

    BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in...

  • Customer Success Manager

    1 day ago

    Toronto, Canada BrightOrder Inc. Full time

    BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in...

  • Customer Success Associate

    2 weeks ago

    Old Toronto, Canada MTFX Full time

    Transfer funds in 100+ currencies to over 140 countries globallyWe, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and...

  • Customer Success Associate

    2 weeks ago

    Old Toronto, Canada MTFX Full time

    Transfer funds in 100+ currencies to over 140 countries globallyWe, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and...

  • Customer Success Associate

    1 week ago

    Old Toronto, Canada MTFX Full time

    Transfer funds in 100+ currencies to over 140 countries globallyWe, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and...

  • Customer Success Associate

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada MTFX Full time

    Transfer funds in 100+ currencies to over 140 countries globally We, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and...

  • Customer Success Advisor

    3 days ago

    Toronto, Canada AlertDriving Full time

    **Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    1 week ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    6 days ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...

  • Bilingual Customer Success Associate

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada PayMyTuition Full time

    Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users. Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations...

  • Bilingual Customer Success Associate

    2 weeks ago

    Old Toronto, Canada PayMyTuition Full time

    Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...

  • Bilingual Customer Success Associate

    2 weeks ago

    Old Toronto, Canada PayMyTuition Full time

    Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...

  • Bilingual Customer Success Associate

    1 week ago

    Old Toronto, Canada PayMyTuition Full time

    Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...

  • Customer Success Manager

    5 days ago

    Toronto, Canada Spinify Full time

    At **Spinify**, we believe in using **gamification** to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game. We are currently seeking a **Customer Success Manager** to join our growing team. In this role, you will be responsible for ensuring that...

  • Customer Success Manager

    2 days ago

    Toronto, Canada Vidyard Full time

    Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers,...