Technical Analyst

3 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 168694

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The team**:
Scotiabank’s Global Technology Solutions’ (GTS) Data Centre Operations is responsible for the support of the bank’s data centres / critical facility spaces - 24 hours a day, 7 days a week, 365 days per year.

**The role**:
The Technical Analyst is accountable for supplying the technical support and knowledge required for ongoing maintenance, enhancements, and project involvement in support of our business partners, while ensuring service availability targets are met and/or exceeded. You will play a critical part in monitoring, maintaining & responding to emergencies at data centres & critical facility spaces.

As this is a critical 24x7 operations environment, you must be willing to:

- work onsite at primary locations in downtown Toronto & in Etobicoke
- travel onsite to our various data centre locations & critical facility spaces in Toronto, Scarborough, Markham & Barrie
- primarily work rotational 12-hour shifts on Fridays, Saturdays & Sundays, which may cover mornings to afternoons, late afternoons to evenings or overnight, including weekends & statutory / bank holidays
- work, when required, to cover a staff absence or shifting priorities, on rotating shifts that can vary between 5 workdays x 8 hours or 3 workdays x 12 hours
- attend training sessions that initially run 5 days x 8 hours

**Is this role right for you?**
- You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.
- You can physically lift & move computer servers of various weights.
- You thrive in a technical operations environment that is tied to deliverables around pre-determined Service Level Agreements (SLA’s) & Key Performance Indicators (KPI’s).
- You’re willing to provide constructive input for shift turnover to lead personnel and replacement teammates.
- You are committed to remain current with all procedures and provide input as appropriate.
- You can perform floor sweeps to search for media as needed, which may include searching under/on top of equipment, under raised floor tiles etc.

**Do you have the skills that will enable you to succeed in this role?**
- You possess strong communication (verbal/written) skills. Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
- You have at least 1 year of hands-on technical working experience with the installation & removal of network cables in a raised floor or top of rack environments.
- You have at least 1 year of hands-on working experience in providing Level 1 or 2 technical support in an operations environment.
- You can independently physically lift & move equipment, which can be done, where accessible, with the aid of a lift or a dolly.
- You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
- Post-secondary education or certification in technology or networking is an asset. As are HVAC (Heating, Ventilation, & Air Conditioning) or Electrical or Emergency Power Supply (EPS) / Uninterruptible Power Supply (UPS) courses / certifications.

**What's in it for you?**
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We also foster an environment of innovation and continuous learning.
- We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
- When based onsite in Etobicoke, the worksite is:

- Equipped with an onsite employee lunch room with fridges, microwaves & a TV.
- Minutes away via the TTC’s 123F or 112 bus from Kipling subway station on Line 2.
- Minutes from Highways 427 / 401 & the Gardiner Expressway / QEW with monthly paid parking available onsite.
- A short drive away to many nearby local businesses for snacks or meals + Cloverdale Mall & CF Sherway Gardens+ banking, supermarkets/grocery stores/specialty shops.
- When based onsite in downtown Toronto, the worksite is:

- Located near the TTC’s Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC’s King 504 streetcar line.
- Just minutes from the Gardiner Expressway & the DVP.
- Has card access to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
- Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

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