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Veterinary Assistant

4 months ago

Victoria, Canada Downtown Veterinary Clinic Full time

Downtown Veterinary Clinic in Victoria, BC is seeking a friendly, energetic, and compassionate Veterinary Assistant to join our innovative and dynamic team in a full-time capacity.

If you love cats and dogs, and enjoy helping people - search no further

The Veterinary Assistant is responsible for ensuring the quality of care and service provided to the **pets **and the **people **we care for is impeccable. Through helping to foster a patient focused service model, participating in a supportive work environment, and by communicating openly with the medical team, the Veterinary Assistant supports the growth and vision of the **practice**.

We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

You will be scheduled Monday - Friday from 8:30 am - 5:30 pm. Some Saturday shifts may be required.

**Job Duties**:
**Client Experience**
- Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
- Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
- Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.
- Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

**Patient Experience**
- Focuses on the well-being and comfort of the patient while following best medicine and patient experience principles.
- Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
- Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.

**Culture Champion & Communication**
- Contributes to a positive, healthy culture.
- Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
- Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
- Follows progressive patient care standards while supporting a positive work environment.
- Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Fear Free, Hands Free Radiation, Great Places to Work, Employment Standards, NBVMA, AAHA, WHMIS, OHS, etc.

**Technical Applications & Role Awareness**
- Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized, boarding, and grooming patients are comfortable, clean, exercised, and fed according to instructions.
- Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behavior. Immediately reports any changes to the correct person.
- Provides direct assistance to Technicians and general assistance throughout hospital with appointments, treatments, procedures, and surgeries.
- Is careful with in-clinic food and supplies to avoid wastage. Notifies medical team when patient feeding or treatment plan isn’t being successful (eg. if patient won’t eat don’t keep opening cans of food).
- Assists in keeping medical and diagnostic equipment maintained and in proper and safe working condition. Identifies and reports equipment and facility needs to PM.
- Understands and follows best medicine, hospital initiatives, SOPs, and programs.

**Receptionist Duties**
- Welcomes and supports clients and pets, adapting responses to reflect the situation.
- Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments and answers questions
- Acts as a liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
- Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.
- Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.

**Qualifications**:

- Experience in the Veterinary industry preferred
- Strong communication and interpersonal skills required
- Multi-tasking and organizational skills
- Ability to plan and prioritize
- A kind, compassionate, and responsible disposition
- Problem solving skills with the ability to adapt, be creative, and offer quick and effective solutions
- Ability to work in teams and thrive in a fast-paced environment
- Proven ability to build and