Customer Service Representative
3 days ago
**Responsibilities Include**:
- Research required information using available resources
- Demonstrate empathy while building rapport with customers
- Manage and resolve customer issues and complaints
- Make follow up and outbound calls as needed to follow up on leads
- Input data into the company computer platform to keep each customer record updated
- Work with customers to determine their needs and then recommend the right product and services
- Occasionally work on the pool deck as customer service representative
**Knowledge, Skills and Abilities**:
- Competent with phone systems and computer programs
- Excellent English (speaking and writing)
- Ability to fluently speak French is a plus
- Able to multi-task and work across multiple screens and systems concurrently
To be a home based agent requires that you are equipped with the following
- A PC or laptop as an alternative if relatively new
- 17 inch or larger screen
- Mouse
- High speed internet
- Antivirus software
- Phone line + headset
- Quiet work space
**Qualifications**:
- Customer service/sales experience (minimum 1 year)
- High School education or equivalent
- Successful completion of the customer service training (online and in person)
**Why You Should Apply**
- Flexible Work schedule
- Paid birthday off
- Fun & Professional work environment
- Be part of a rapidly growing company
**Who We are**
The British Swim School offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults.
**Job Type**: Part-time
**Salary**: From $16.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Remote work
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
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