Customer Service Rep 1

4 weeks ago


Waterloo, Canada Enova Power Corp. Full time

**Position Summary**:
Primary contact for Enova Power Corp. customers to respond to general or account inquiries or re-direction to appropriate contacts. Note that this is a full-time permanent opportunity and will be based out of our Country Squire location. Note that there is also a temporary opportunity available.

**Skills/Abilities**
- Intermediate verbal and written communication skills
- Basic MS Office Skills and use of Corporate Software
- Basic time management and planning skills with the ability to multitask and adapt to changing industry standards
- Able to deal with fellow employees and customers in a tactful and courteous manner
- Basic mathematical skills
- Basic problem solving, critical thinking and trouble shooting skills within known procedures or precedents

**Knowledge/Education**
- Post secondary education in business or related discipline
- Intermediate knowledge of industry standards, internal policies, billing classifications, rate structures and delinquency processes
- Basic knowledge of Occupational Health and Safety requirements as it relates to individual, organizational and operational requirements

**Experience**
- 2 years’ related experience

**Responsibilities**
- Accurately complete account changes based on customer requests and consistent with Enova processes
- Respond to customer inquiries in a professional and timely manner using various mediums
- Act as an ambassador for Enova to proactively promote programs and initiatives
- Greet and direct customers and contractors while visiting Enova offices
- Properly and accurately process customer payments
- Perform general administrative duties and ensure all reception area activities are completed

**HOW TO APPLY**:



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