Operations Manager
2 weeks ago
**ATTENTION: Forward Focused Leaders**
Are you an experienced People Leader with a strong understanding of Printing and Mass Mailing Operations?
If so, the Ministry of Public and Business Service Delivery (MPBSD) invites you to consider this opportunity to join the management team to lead the Document Solutions and Logistics Branch in the delivery of Print Production and Mass Mailing Services in Oshawa
As a leader of people, your enterprise mindset will be responsible for creating and measuring operational plans and leading change with positive outcomes, ensuring service excellence from end-to-end. We will also count on your leadership in fostering an inclusive work environment that values service excellence, accountability, innovation, and responsiveness to the evolving needs of Ontario.
**ABOUT US**:
Enterprise Business Services Division (EBSD) provides common business functions including insurance, risk management, mail and print services, translation services, digital learning, forms management, document authentication services, Publications Ontario and surplus asset management.
Under EBSD, The Document Solutions and Logistics Branch is a one stop shop for all OPS forms needs (both printed and e-forms) including design, development, printing, warehousing and distribution through both the web (the Central Forms Repository) and the Distribution Centre. Print Services also delivers all manner of eco-friendly printing and related services including digital and graphics design, bindery/finishing. As part of its logístical services, and to complement the OPS Green Agenda, this unit also supports Surplus Assets Management and the E-Waste Program.
- NOTE:_
- This competition may be used to create an eligibility list to fill upcoming opportunities and be sure to check out the Manager Recruitment Unit's_
**_ Application Preparation Guide for Aspiring Managers_**:
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the
**OPS Anti-Racism Policy **and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.
**What can I expect to do in this role?**: Reporting to Senior Operations Manager, you will:
- Efficiently lead and manage the day-to-day print, design and lettershop operations.
- Participate in managing vendor selection for print and design services.
- Support the operational vision to meet or exceed customer expectations and employee engagement.
- Provide strategic leadership, advice and coaching to staff.
- Provide financial management of unit budget, expenditure plans and results-based plans.
- Participate in the negotiations, development and operationalization of internal service partnership agreements.
**How do I qualify?**:
**Leadership and Management Skills**:
- You have experience motivating and inspiring staff to achieve results in a rapidly changing environment.
- You possess strong people management skills and have experience managing difficult conversations.
- You have proven experience in developing sound and innovative programs and in issues management.
- You support learning and development, and provide meaningful performance feedback.
- You have excellent analytical and strategic thinking skills along with a strong sense of political acuity to deal with a variety of sensitive issues.
- You have knowledge of human resources practices, principles, and policies including recruitment, training and development, labour relations, performance evaluation.
**Technical Knowledge and Experience**:
- You have knowledge of Printing, Lettershop and Mass Mailing service and operations.
- You have experience operating various mass mailing/print technology systems and design/operations equipment.
- You have knowledge of relevant practices and technologies and regulations (Canada Post Act, Occupational Health and Safety Act, Freedom of Information and Protection of Privacy Act, Protection of Privacy Act).
- You have knowledge of financial accounting/reporting policies to manage results-based planning and monitor and administer the operational budget.
**Communication and Relationship Management Skills**:
- You demonstrate superior written, oral and interpersonal skills and can influence and negotiate with partners and stakeholders to find collaborative solutions to complex issues.
- You demonstrate stakeholder management skills with the ability to establish and maintain re
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