Front-desk Associate

3 weeks ago

Halifax, Canada World Wide Furniture Limited Full time

**Worldwide Furniture** is a locally operated business for over 45 years. We’ve become HRM’s furniture store by providing a great selection, exceptional service, and incredible value year after year.

We are currently seeking a part-time Front-Desk Associate to work out of our Bayer's Lake location.The Front-Desk Associate is responsible for maintaining the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

**We expect this position to fall in the range of 15-25 per week.**

**Responsibilities**:

- Responding promptly to customer inquiries - in phone and in person
- Directing calls through the network
- Providing support to sales staff as needed
- Receiving and issuing customer payment
- Running reports for Store Manager and Customer Service Manager as needed;
- Performing closing procedures;
- Working closely with Service Coordinator to ensure store service issues are dealt with promptly - following up with customers to schedule parts; scheduling exchange scheduling exchange orders.
- Managing customer expectations regarding delivery and service issues;
- Reviewing order schedule daily to prevent delivery/pick up issues;
- Ensuring financing programs are sold accurately and processing
- Other administrative duties as required.

**Requirements**:
**Skills and Knowledge**:

- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills - proficiency in Microsoft Office Suite

**Education and Experience**:

- Previous experience in customer service is preferred;
- High school diploma;

**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2023-09-10

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