Field Supervisor, Toronto

4 months ago

Toronto, Canada Reimagined Parking Full time

**Description**:
1-year Contract

The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

**Key Responsibilities**:

- Oversee daily operations at multiple parking locations, ensuring that all activities are conducted efficiently and in accordance with Impark policies
- Conduct regular site visits to monitor performance, customer service, and adherence to operational standards
- Provide positive customer service experiences for all Impark customers and clients
- Assist customers with meters; Process refunds, cash transactions and deposits
- Direct customers into parking facilities
- Provide information to customers on long term parking options
- Daily site inspections and equipment checks, ensure that all parking equipment (e.g., ticket machines, barriers, lighting) is functioning properly and coordinate any necessary repairs or maintenance
- Monitor and analyze site performance metrics, including occupancy rates, revenue, and customer feedback, to identify areas for improvement
- Correspondence and communication with all company departments as needed.
- Reporting and requesting of equipment servicing/repairs
- Manage site staff; Wear assigned uniform
- Other duties as assigned by manager
- Ability to work independently and in a team environment
- Must be mobile and able to cover multiple sites
- Must be able to work outdoors through inclement conditions

**Staff Supervision**
- Coordination of staffing for attended site based on regular manpower requirements and site activity.
- Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
- Monitoring of personnel to ensure compliance with company uniform and service standards.
- Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

**Lot Maintenance/Set-Up**
- Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
- Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
- Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
- Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

**Skills, Knowledge and Expertise**:

- Excellent verbal and written communication skills.
- Customer service oriented.
- Pleasant and energetic personality.
- Hands on working knowledge of parking equipment and related software.
- Ability to multi-task.
- Able to work and thrive in a fast paced environment.
- Ability to prioritize tasks in an ever changing environment.

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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