Quality Assurance Coordinator

3 weeks ago

Greater Sudbury, Canada J+A Cleaning Solutions Ltd . Full time

**SUDBURY and Surrounding Area **

J+A Cleaning Solutions Ltd., is a growing Facility Services provider based in Toronto with operations across Ontario and Atlantic Canada. Currently the company offers a variety of facility and janitorial services that are represented in private, commercial, financial institutions and government market segments. The company is currently looking to expand its enterprise & establish itself as a national leader in the industry through a heightened focus on service delivery.

**Job Summary**:
As a member of the J+A Team, you will be responsible for a designated zone of job sites contracted to J+A for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations.

**Key Responsibilities**:
Functioning as a core member of the operations team and in support to the Regionla Manager the Quality Assurance Coordinator will:

- Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
- Maintain operational continuity at job sites and attend to any emergencies
- Respond quickly and efficiently to all operational requests
- Track inventory and equipment
- Inspect facilities to ensure safety and cleanliness standards
- Follow up with workers and ensure they are completing all required tasks and are following J+A policies and procedures along with health and safety requirements
- Ensure workers are cleared through all security protocols
- Ensure that all team members are compliant with the company quality, security and safety mandates
- Assist/train cleaners in performing duties
- Execute event requests made by managers
- Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
- Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
- Maintain work schedules according to client needs
- Demonstrate the values of the company and lead by example at all times
- Monitor staff absence and turnover ensuring flexible cover arrangements within short notice
- Communicate with operations managers
- Protect company’s and clients' assets from misuse and damage
- Report any safety or security issues to Operations department
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned

**Job Requirements**:

- Clear background check
- 2+ years of applicable experience in a Cleaning/ Service related field
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Valid driver's license and own vehicle
- Familiarity with janitorial/battery operated equipment
- Intermediate computer skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines.
- Effective attention to detail and a high degree of accuracy

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Extended health care

Schedule:

- Monday to Friday

COVID-19 considerations:
PPE Provided

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driver's License & Own Vehicle (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Willingness to travel:

- 75% (required)

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