See more Collapse

Field Training Leader

1 month ago

Surrey, Canada 7-Eleven, Inc. Full time

Overview:

- **Who we are**

Imagine working in a place where **continuous improvement** and** innovation** is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 54-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the **entrepreneurial spirit** is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to **better serve the needs of our customers**.

Today we are **redefining convenience and the customer experience** in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to **come make history with us**.
- **How we lead**

At 7-Eleven we are guided by our **Leadership Principles**.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

**Responsibilities**:

- **About This Opportunity**

JOB SUMMARY:
The Field Training Leader helps new and existing Field Operations and Store Support Center employees and Franchisees

gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Leaders also

lead and coach a small team of geographically dispersed Field Training Consultants, helping them to continuously

improve and maximize their impact, by providing a consistent experience for all our participants & internal customers.

KEY DUTIES AND RESPONSIBILITIES:

- Use communication, coaching and feedback skills to deliver training programs and lead Field Training Consultant Teams
- Conduct and coach others' on all aspects of approved training programs, including: training center scheduling, ordering of materials, facilitation and evaluation of learners.
- Provide feedback (both written and verbal) throughout the training program and coach others' on how to provide training feedback effectively.
- Communicate progress to field representatives within appropriate time frames; set clear expectations and coach others how to communicate effectively.
- Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner; coach team to model a high standard of internal customer service.
- Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service; monitor results of assigned Training Centers and coach Field Training Consultants to maintain and improve results. Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team; monitor standards of assigned Training Centers and coach Field Training Consultants to maintain and improve results. Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards; coach team how to build relationships and influence stakeholders to improve standards.
- Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes; set clear expectations and coach others how to role model behaviors effectively.

Qualifications:
**EDUCATION AND EXPERIENCE**:
**EDUCATION**:Bachelors/4 Yr Degree

**YEARS OF RELEVANT WORK EXPERIENCE**:3+ years

**YEARS OF MANAGEMENT EXPERIENCE**:3+ years

**CERTIFICATIONS / LICENSES**:CPLP, SPHR, PHR, APTD, CPTD

**SPECIFIC KNOWLEDGE AND SKILLS**:

- Adept and leveraging technology for communication
- Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
- Previous experience managing direct reports
- Previous Operations experience in a retail or restaurant environment
- Previous experience as a Multi-Unit Manger or high volume single store location preferred

**_

We have other current jobs related to this field that you can find below

  • Leader, Career Pathways

    5 days ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...

  • Production Leader

    2 weeks ago

    Surrey, Canada Convertus Group Full time

    **Join Our Team as a Full-Time Production Leader in Surrey, BC!** **About Us**: Convertus Group is Canada’s largest and most advanced operator, processing more than 500,000 tonnes of waste annually. From coast to coast, we operate 13 sites to produce over 200,000 tonnes of finished compost and over 80,000 GJ of Renewable Natural Gas. This is the...

  • Field Installer

    5 days ago

    Surrey, Canada Vantage Tag Systems Full time

    DSG Global (Vantage Tag System Inc), a leader in GPS based fleet management for the golf sports industry, is looking for a Field Technician to fill a full-time position based. This Technician will serve clients all around US territory and perform the duties of installation of DSG solutions as well as service and support. Training on all DSG solutions, their...

  • Field Installer

    2 weeks ago

    Surrey, Canada Vantage Tag Systems Full time

    DSG Global (Vantage Tag System Inc), a leader in GPS based fleet management for the golf sports industry, is looking for a Field Technician to fill a full-time position based. This Technician will serve clients all around US territory and perform the duties of installation of DSG solutions as well as service and support. Training on all DSG solutions, their...

  • Area Leader Trainee

    4 weeks ago

    Surrey, Canada 7-Eleven Full time

    Are you looking for an exciting fast-paced work environment where you will directly oversee 12-14 store locations? Do you take pride in training your employees in order for them to be able to provide exceptional customer service? As a valued member of the team, you’ll witness first-hand why we has the best customers and employees around! **What we...

  • Field Sales Representative

    3 weeks ago

    Surrey, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Field Service Technician

    5 days ago

    Surrey, Canada KADANT CARMANAH DESIGN Full time

    Are you ready to dive into the exciting and innovative world of Engineered Wood? Kadant Carmanah Design has a great opportunity on its Service Team for a well-rounded individual as a Field Service Technician. Kadant Carmanah is recognized as a global leader of innovation in the design and manufacture of equipment in the Engineered Wood products industry and...

  • Field Service Technician

    2 months ago

    Surrey, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...

  • Field Service Technician

    1 day ago

    Surrey, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...

  • Production Leader

    5 days ago

    Surrey, Canada Convertus Group Full time

    **Join Our Team as a Full-Time Production Leader in Surrey, BC!** **About Us**: Convertus Group is Canada’s largest and most advanced operator, processing more than 500,000 tonnes of waste annually. From coast to coast, we operate 13 sites to produce over 200,000 tonnes of finished compost and over 80,000 GJ of Renewable Natural Gas. This is the...

  • Field Service Technician

    2 months ago

    Surrey, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in the Kitchener / Waterloo / Guelph area and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and...

  • Coordinator, Education, Training and Development

    2 weeks ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $33.66 - $48.38 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Leader, Community Engagement

    6 days ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...

  • Cast Leader

    6 days ago

    Surrey, Canada Cineplex Full time

    Work location: CPX Strawberry Hill City: Surrey What you will do: Cast Leader Cineplex’s Cast Leaders are an integral part of the team who provide an exceptional experience to each and every guest. The Cast Leader’s primary responsibilities are to maintain a motivational and positive work environment while working alongside their peers to ensure all...

  • Coordinator, Education, Training and Development

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $48.38 / hour Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered...

  • Leader, Systems

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $77.86 / hour Why Fraser Health?Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people...

  • Leader, Systems

    2 months ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $77.86 / hour Why Fraser Health?Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people...

  • Leader, Community Engagement

    1 month ago

    Surrey, Canada Fraser Health Full time

    Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Executive Director, Primary Care and Chronic Disease Management, and working in a collaborative team environment, the Leader, Community Engagement works within...

  • Leader, Community Engagement

    4 weeks ago

    Surrey, Canada Fraser Health Full time

    Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Executive Director, Primary Care and Chronic Disease Management, and working in a collaborative team environment, the Leader, Community Engagement works within...

  • Leader, Provincial Disability Management Services

    1 month ago

    Surrey, Canada Fraser Health Full time

    Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting the Director, Health Authorities Workplace Health Services, the Leader, Provincial Disability Management Services is responsible and accountable for the development,...