Maintenance Service Manager

2 weeks ago

Ottawa, Canada CBRE Full time

Posted- 13-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Building Management, Building Surveying/Consultancy, Construction, Facilities Management, Property Management- Location(s)- Ottawa - Ontario - Canada**RESPONSIBILITIES**

Plans, implements, coordinates and manages all mechanical operations, maintenance, communications, energy management, and manpower development programs for a facility, campus or portfolio of buildings.**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Manages technical staff, including hiring, training, personnel development.
- Manages operations and maintenance for assigned facilities and assists in development of operating and capital budgets.
- Assists in operations and maintenance issues, troubleshooting and problem solving as required.
- Recommends/implements improvements for preventive maintenance programs on an on-going basis and develop/maintain effective building-specific maintenance and safety procedure manuals.
- Coordinates maintenance efforts with outside contractors, tenant finish personnel and technicians. Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues and must remain current with latest HVAC technology trends.
- Maintains on-going communication with tenants, clients, owners, facility management team and vendors.
- May assist in solicitation and acquisition of new management contracts and coordinate development of and/or maintain as-built drawings.
- Responds to emergency situations (fire, evacuation, equipment failure etc.) and customer concerns.
- Implements and administers inventory control programs/purchase parts and supplies.
- Develops specifications and assists in solicitation and administration of maintenance/repair service contracts.
- Ensures compliance with applicable codes, requisitions, government agencies and company directives as relates to building operations.
- Other duties as assigned.**SUPERVISORY RESPONSIBILITIES**

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**“Full COVID-19 Vaccination and/or approved COVID-19 testing (where accepted as an alternative) is a requirement for the role.”**

**EDUCATION and EXPERIENCE**

Bachelor's degree (BA/BS) from four-year college or university and a minimum of four years experience and/or training. Or equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, project controls and environmental regulations to include safety regulations.**CERTIFICATES and/or LICENSES**

Universal CFC certification. Certification / license in two or more of the following is desired, and certain certifications may be required by local / state jurisdiction: electrical, mechanical, HVAC and refrigeration systems, boiler, plumbing. Facilities Management certification is desired.**COMMUNICATION SKILLS**

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.**FINANCIAL KNOWLEDGE**

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.**REASONING ABILITY**

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.**OTHER SKILLS and ABILITIES**

Intermediate skills with Microsoft Office Suite, Outlook, and

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