Client Support Worker, Full-time

5 months ago

Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

**ROLE**:
The Client Support Worker (CSW) role is central to the client experience at CAWES. The CSW works with the Crisis Worker to directly coordinate supports and resources for the client.

**Client Support - JOB RESPONSIBILITIES**:

- Working from a trauma-informed, feminist, anti-oppressive framework while utilizing harm-reduction strategies with clients.
- Provide telephone support, assessment and crisis intervention for women seeking assistance. Completing Crisis Call sheets and Violence Assessment forms as required.
- Provide walk-in support, assessment, basic needs, and crisis intervention for women seeking assistance. Completing Walk-In sheets and Violence Assessment forms as required.
- Crisis intervention includes conducting comprehensive safety plans with clients, both formal and informal as needed.
- Completing Intake paperwork and provide shelter tours to new clients as required.
- Provide information and referrals as appropriate.
- Assist clients with storage and retrieval of medications when requested by the client.
- Answer phone lines and direct calls as appropriate.
- Answering, screening, and assessing individuals at the front intercom.
- Ensure and maintain resident confidentiality, communicating the limits of confidentiality during service provision.
- Maintaining accurate files and case notes, demonstrating appropriate, objective, professional standards of documentation in timely manner.
- Conducting an accurate and concise shift change report to oncoming shift.
- Distributing, recording, and replenishing bus tickets for clients as required.
- Assist clients with ordering cabs and providing cab chits as required.
- Packing-up, organizing and moving clients' belongings as required, with proper documentation on the Shed List.
- Contacting past clients regarding mail and belongings to be picked up with appropriate documentation.
- Responsible for keeping crisis desk and offices stocked with all necessary office supplies.
- Refilling the client binders with all necessary papers after departure.
- Keep all PPE, crisis response, first aid kits, and over-the-counter medications stocked, and document completed monthly inspections.
- Updating the day sheet and shift change documents as needed.
- Assist with housekeeping duties as required.
- Assisting clients with donations and basic needs items as required.
- Complying with all policies and procedure of CAWES to ensure the shelter functions smoothly and efficiently.
- Assist with training and mentorship to new staff, providing feedback to leadership team.
- Attends staff meetings as required
- Other duties as required.
- Attend seminars, workshops, and trainings as required.
- Participate in performance plan development and implementation.
- Participate with feedback in surveys and staff meetings to address what is working and what is needed, as needed.

**QUALIFICATIONS**

**Education**:

- Minimum grade 12 diploma.

**Experience**:

- Experience with domestic violence and/or human services field considered an asset

**Certification/Licenses**:

- First Aid Level C with CPR & AED
- ASIST is considered an asset and/or willingness to obtain
- Criminal record with vulnerable sector checks and child intervention records (completed within the last 6 months)

**Competencies**:

- Knowledge of intimate partner violence and family violence.
- Non-judgmental and empathetic
- Confidentiality an absolute requirement
- Must have the ability to work in a high stress and non-structured environment

**Job Types**: Full-Time

**Salary**: $19.00 per hour

**Benefits**:

- Casual dress
- RRSP matching
- paid time off

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fully vaccinated against Covid 19?
- Are you willing and able to work night shifts?
- Do you have experience working in the human services sector?

Work Location: In person

CAWES is governed by CUPE Local 417.

**Salary**: $19.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you able to work night shifts?
- Are you able to lift bags and boxes, and carry them up and down stairs?
- Are you able to work weekends?
- Are you able to work Monday to Friday?
- Are you fully vaccinated against COVID-19?

**Education**:

- Secondary School (preferred)

Work Location: In person

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