Assistant Manager Seniors Housing

6 months ago

Fort McMurray, Canada Wood Buffalo Housing & Development Company Full time

**ASSISTANT MANAGER SENIORS HOUSING**

**POSITION OVERVIEW**:
Under the direction of the Manager Seniors Housing, the Assistant Manager is responsible for assisting with day-to-day operations of Rotary House Lodge and the self-contained properties, which constitute the Seniors Housing division of Wood Buffalo Housing.

**RESPONSIBILITIES**:

- Ensures compliance with Supportive Living Accommodation Licensing Regulation, Lodge Assistance Program Regulation, Residential Tenancies Act and any other relevant legislation and regulation.
- Administer and maintain departmental budgets.
- Ability to manage complex and difficult situations in relation to seniors.
- Ability to communicate/interact with seniors in a fun and positive way is essential.
- In collaboration with the Manager, review the eligibility and approval of applicants.
- Review of income verification on all prospective residents.
- Monitor and maintain annual income reviews.
- Determine monthly rental amounts and adjustments of rents in accordance with regulation/legislation.
- Attend and participate in resident communication meetings.
- Ensure all efforts are made to collect outstanding rent and damages.
- Create and complete purchase orders and work orders.
- Identify and arrange for minor and routine maintenance repairs.
- Prepare monthly rental report for submission.
- Fill in for the Manager as designate when required.
- Be available for the regular rotation of Emergency on-call.
- Must be able to respond accordingly in emergency situations.
- Create and maintain staff schedules.
- Promote staff morale.
- Ensure team compliance with OH&S standards and workplace safety standards.
- Supervise staff workloads, monitor completion of duties, and implement necessary changes.
- Assist the Manager with training and orientating new/existing staff.
- Ability to provide thorough feedback to enhance individual performance, provide team members with written performance appraisals.
- Interact professionally with residents, family members, co-workers, contractors, and management.
- Working collaboratively with community agencies as required.
- Other duties as required.

**WORK EXPERIENCE REQUIREMENTS**:

- Minimum 3 years with supervisory experience.
- Previous experience working with seniors preferred.
- Demonstrated ability to work both independently and as a team member and to make decisions in a complex environment.
- Experience dealing with highly confidential information and sensitive issues.
- Ability to deal with vulnerable populations and make appropriate referrals.
- Exemplary customer satisfaction skills, including dealing effectively with residents, family members, co
- workers, public and management team.
- Ability to be compassionate and understanding when managing complex issues.
- Demonstrated leadership and organizational/time management skills are essential to this position as well as good communication and interpersonal skills.
- Exceptional computer skills, including MS Office (Word, Excel, Outlook) and Yardi.
- Ability to work within a unionized environment.
- Exhibit a desire to work with seniors.

**EDUCATION REQUIREMENTS**:

- A University degree or Community College diploma or certificate in Business Administration, Property Management, Health Care/Social Services or relevant field.
- A combination of education and work experience acceptable to the employer will be considered.

**OTHER REQUIREMENTS**:

- Work one weekend a month.
- Rotating on-call duty.
- Valid Alberta Class 5 Driver's License.
- Acceptable criminal record check.
- Proof of vaccination for Coid-19.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have previous experience working with Seniors?

**Education**:

- DCS / DEC (required)

**Experience**:

- Supervisory: 3 years (required)

Work Location: In person

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