IT Assistant

3 weeks ago

Montréal, Canada McGill University Full time

_**This position is located in Montreal, Quebec and on-site presence is required.**_

**POSITION CONTEXT**

Under the direction of the immediate supervisor, the incumbent may perform some or all of the listed general administration functions. These functions are of moderate complexity and the incumbent performs them using established instructions.

**Major Duties and Responsibilities**:

- Greets clients and answers general inquiries with a positive attitude. This includes detailed information regarding software and equipment.
- Collects and enters data into established inventory databases.
- Assists with computer/server/office equipment maintenance including troubleshooting, setup and verification of computer equipment.
- Maintains websites with regular updates of content.
- Distributes and tracks items, such as computer equipment. A log to track these items may be required.
- Maintains lab work area in a clean and orderly fashion.
- Opens and secures the area daily.
- The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. For example, incumbents may be asked to perform some elements of IT Assistant level “A” tasks in addition to the above listed functions.
- Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

**Minimum Requirements**:
High School Diploma with one year of relevant experience in the field of work.

**Resource Account Project**

**Primary duties**:

- Communicate with the affected users to inform them that their accounts will be migrated,
- Initiate the migration of the account via an automated script
- Populate the related Active Directory groups to ensure account access for the correct users.
- Once migrations are complete, inform the customer that the migration has been completed
- Provide the knowledge articles related to setting up the new mailbox.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $15.53-$32.39 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H3A 2M7: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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