Customer Communication Representative

4 weeks ago


Mississauga, Canada Bramgate Automotive Full time

Customer Communications Specialist - Dealerships

**The Role**

**Are you an experienced Customer Service Specialist looking to take the next step-up in your career? If so, we have a new challenge for you.**

We are a growing family-owned business, looking to appoint a Customer Communications Specialist to join our teams supporting our Dealerships. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Key Responsibilities**

The key responsibilities of a Customer Communications Specialist include, but are not limited to:
**Duties**:

- Assist customers during their navigation on the website.
- Chat online with customers surfing on the company's website.
- Provide information on and actively promote motor vehicles or promotions.
- Enter the result of each communication into the CRM software and perform necessary follow-ups.
- Ensure a high level of customer satisfaction is always maintained.
- Build trust and maintain a solid business relationship with customers.
- Provide proactive communication with each customer after conclusion of sale.
- Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
- Participate in team meetings, workshops, and individual development sessions.
- Perform any other assigned tasks.
- Other duties as required.

**Our Company**

Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We have 5 locations of Volkswagen, Audi, Body Shop and Pre-owned Centres in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud winners of:

- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020 and 2023.
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2018 & 2019.

**The Benefits**
- State-of-the art facility. Air-conditioned spaces.
- Outstanding leadership and support.
- Professional training and processes.
- Large customer base.
- Benefit package, life, dental, health, RRSP, pension plan and EAP.
- Collegial workplace atmosphere.
- Career advancement opportunities **.**

**What you bring to the role**

The key skills and qualities of a Volkswagen and Customer Communication Specialist:

- High school diploma or equivalent.
- Fluent in verbal and written English language.
- Superior telephone manners and strong interpersonal skills.
- Previous BDC and Dealership experiences. Able to manage 40-60 interactions per day.
- Knowledge of vehicles, equipment, and/or services offered.
- Able to maintain filing systems and basic database.
- Strong customer service orientation.
- Previous CRM experience an asset.

We thank all applicants. Only those selected will be contacted.

**Job Types**: Full-time, Permanent

**Experience**:

- CRM software: 1 year (required)
- Phone etiquette: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person



  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...


  • Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...


  • Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...


  • Mississauga, Canada United West Mississauga Full time

    UW Mississauga is now looking to add another Customer Success Representative to our team. The Customer Success Representative will be responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer...


  • Mississauga, Canada Barnes & Aidi Full time

    THIS IS NOT A REMOTE POSITION. We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Training Provided As a...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...


  • Mississauga, Canada Calea Ltd. Full time

    **Advancing Patient Care.** Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies. We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals,...


  • Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FIL Delivery Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving their inquiries and complaints in a timely and professional...


  • Mississauga, Ontario, Canada United West Mississauga Full time

    Customer Success Representative The Customer Success Representative plays a vital role in fostering strong relationships between our current customers and potential new leads. As a key member of our Customer Service division, you will be responsible for staying up-to-date on the latest consumer relations strategies and tactics, reporting directly to the...


  • Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FIL Delivery Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving their inquiries and complaints in a timely and professional...


  • Mississauga, Ontario, Canada United West Mississauga Full time

    Customer Success Representative role involves daily communications and interactions with current customers and potential new leads, requiring strong consumer relations strategies and professional demeanor. UW Mississauga is seeking a Customer Success Representative to join our team. As a key member of the Customer Service division, you will be responsible...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...


  • Mississauga, Ontario, Canada Baxter Full time

    {"title": "Customer Service Representative", "content": "Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. We are seeking a highly skilled Customer Service Representative to join our team.This role will serve as the first point of contact for customers regarding order management, product...


  • Mississauga, Ontario, Canada Baxter Full time

    {"title": "Customer Service Representative", "content": "Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. We are seeking a highly skilled Customer Service Representative to join our team.This role will serve as the first point of contact for customers regarding order management, product...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at HK Electronics Ltd.Job Summary:The Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns, providing information and support to...


  • Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at HK Electronics Ltd.Job Summary:The Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns, providing information and support to...