Coordinator, Home Support

3 weeks ago

Surrey, Canada Fraser Health Full time

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

**Come work with us**

Fraser Health is proudly recognized as a
**BC Top Employer**. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on
**Indeed** and
**Glassdoor**.

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**Facebook**
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**LinkedIn**
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**Twitter**
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**TikTok**

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Coordinator, Home Support is responsible for the daily operations of home support services for clients living in the assigned geographic area. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.

**Responsibilities**:

- Provides administrative supervision and oversight to teams of Community Health Workers that provide clients with home support services within the service area.
- Works collaboratively with team leaders and managers in the local Primary Care Network to ensure integration of home support with Primary Care Networks.
- Manages designated staff including Community Health Workers and clerical team, working in conjunction with appropriate Employee Experience support, to manage human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
- Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.
- Develops, compiles, coordinates, analyzes and monitors various operational reports related to home support. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
- Conducts audits related to compliance of standards and quality improvement of client care. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations for continuous quality improvement
- Investigate and resolve client experience related issues with input from Manager, Clinical Operations.
- Participates in various meetings related to home support. Assist and/or undertake various projects as assigned by Manager, Clinical Operations.

Qualifications:
**Education and Experience**

Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience.

**Competencies**
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

**Professional/Technical Capabilities**
- Strong skills in manipulating large amounts of data

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