![Kitchener Nissan](https://media.trabajo.org/img/noimg.jpg)
Junior Automotive Service Advisor
2 months ago
**HIGHLIGHTS**
**About Us**
Pilla Auto Group represents 3 Nissan Dealerships within the KWCG area. We offer a performance-driven culture, that focuses on success through teamwork, a passion for excellence, and providing an exception customer experience. We strive to provide our employees with not just another job, but the start of a career. We offer a “promote from within culture”, training, exception pay plans, benefits and perks including employee incentives on vehicle purchase, parts and service
**What we offer**
- Competitive Pay
- Group Health Benefit plan
- Dealer Group employee appreciation events
- Ongoing training and development
- Opportunity for advancement within our dealer group
**Responsibilities**
- Greeting customers in a prompt, courteous manner
- Answering phones
- Booking service appointments
- Documenting customer concerns
- Communicating with customers regarding servicing requirements
- Completing required paperwork to manufacturer standards
- Follow up phone calls
- Maintain high customer satisfaction rating
- Able to work Saturdays as required
- Must possess a professional manner and be customer focused.
- Complete all required training as requested
- Complete Special-Order Parts calls and appointment bookings
- Follow all manufacturer guidelines, policies, and procedures as they relate to the service department
- Manage company rental vehicle bookings, paperwork, and vehicle inspections
- Track and document denied service work as directed
- Maintain the customer service areas, ensuring they are clean of clutter, floor signs are in place, supplies are stocked etc.
- Moving cars around the dealership lot
- Greeting customers in the drive-thru and running Alignment checks
- Delivering cars to and from customers
- Miscellaneous tasks as required
- CDK experience an asset
We thank all applicants in advance; however, only those considered for an interview will be contacted.
**Benefits**:
- Dental care
- Extended health care
Ability to commute/relocate:
- Kitchener, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- car dealership: 1 year (preferred)
Work Location: In person
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