Service Advisor

7 days ago


Kitchener, Ontario, Canada Total Auto Service Inc. Full time
We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995.

We are currently looking for a Service Advisor to join our team The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team.

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

  • Estimating the cost and time needed for a wide range of repairs
  • Welcoming customers and discussing their needs
  • Answering customer inquiries, either in person or on the phone
  • Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
  • Prepare repair orders by detailing the vehicle's problems or symptoms
  • Maintaining automotive records by keeping track of problems and corrective actions
  • Advising customers how to maintain their vehicle

Qualifications:

  • Valid Ontario Driver's License and clean driver record is an asset
  • Appointment booking experience in a busy shop or dealership is an asset
  • Excellent written and verbal communication skills
  • Interacts with customers in a kind, empathetic, and professional manner
  • Ability to handle a high volume of customers/appointments without sacrificing accuracy
  • Detail orientated and highly organized
  • Team player who knowledge shares with peers and manager
  • Computer proficiency required

Job Types:
Full-time, Part-time, Permanent

Pay:
$18.00-$25.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Experience:

- service advisor: 1 year (preferred)
Customer Service: 1 year (preferred)

Language:

  • English (required)

Licence/Certification:

  • Driver's license (preferred)

Work Location:
In person
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