Quebec Grants Consultant

4 weeks ago

Montréal, Canada Ryan, LLC Full time

Duties and responsibilities, as they align to Ryan’s Key Results

People:

- Coordinate client project delivery within the team, ensuring that resources are effectively allocated in order meet client needs, and projects are delivered successfully (high quality, on time, on budget)
- Deliver against KPIs for team performance and report on progress, identifying and managing any issues appropriately. Report on applicable commercial targets and dissemination of team targets.
- Facilitate weekly scheduled team meetings, ensuring adherence to project management tools and the maintenance of an up-to-date action list to ensure effective delivery of client projects.
- Line management of the team. Demonstrate leadership capabilities and proactively share knowledge and capability; mentor, inspire and support individuals to develop.
- Drive continual improvement in capability through development of tools and methodology and training delivery. Identify training requirements within the team.
- Undertake performance management review process for direct reports.
- Contribute to recruitment and talent planning.
- Manage resourcing in the cluster; update internal capacity planning tools on a weekly basis with progress updates, alerts and resourcing requirements.
- Be aware of and follow policies and procedures, with particular attention to standards of customer/client service, health and safety, and equality and diversity.

Client:

- Ensure the team develops and maintains positive and effective relationships with its clients, facilitating an effective two-way information flow with regular updates for clients and timely intervention on potential issues.
- Own, maintain and nurture client relationships whilst delivering on projects.
- Ensure client dissatisfaction/issues are escalated appropriately at the earliest opportunity to facilitate rapid resolution.
- Provide input into the development process based on understanding of the client’s needs.

Value:

- Assess and confirm the client's match to selected fund; ensure each of the cluster’s clients are informed as to the specific competition scope and eligibility criteria.
- Plan and execute multiple concurrent client projects, taking responsibility for more complex or ambiguous projects, delivering these on time and budget (i.e. time input)
- Ensure the cluster understands and undertakes quality assurance activities, following Standard Operating Procedures, disseminating quality control activities.
- Contribute to the company-wide improvement programme.

Education and Experience: Proven consultancy experience. Must be able to prove excellent critical thinking skills, ability to summarise complex information in a simple and clear way. An ability to research and be a quick learner is also essential.

Computer Skills: Strong knowledge in Microsoft Office, Google Document Suits.

Certificates and Licenses: None

Supervisory Responsibilities: Supervising team cluster with roles from associate consultant to senior consultant grants.

Work Environment:

- Standard indoor working environment.
- Occasional long periods of sitting while working at desk.
- Independent travel requirement: 5-10%

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