Consultant, Customer

2 weeks ago

Quebec City, Canada KPMG-Canada Full time

**Overview**

Leading Canadian businesses are winning on client experiences delivered through digital channels. The KPMG Customer and Digital Services Practice have achieved significant growth in the last two years, exponentially more during these tough times and we are expanding our team to meet the needs of our clients.

We have several exciting opportunities for individuals who are passionate about helping clients reshape their business around the customer to create a truly connected and profitable enterprise. If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you.

**What you will do**

We are looking for great people who want to be part of part of making KPMG 'the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations'. If you have experience in the areas of: Digital Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

As a Consultant on the Customer team, you will play a key role on projects to run a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

**What you bring to the role
- 1 - 3 years experience delivering client service excellence, preferably in a professional services firm;
- Understand strategy, technology, design and process through the lens of a digital experience;
- Can research, curate, organize and synthesize diverse and complex data sets to inform CX and Digital transformation plans;
- Structure and develop compelling proposals and deliverables in logical, compelling and creative ways;
- Able to prepare for and deliver presentations and facilitate workshops.

Joining our team means you have achieved a high bar. You will be valued, fulfilled and proud of where you work. If you have big plans, this opportunity will match. KPMG Customer - the clear choice.

**Our Values, The KPMG Way**

**Integrity **, we do what is right |
**Excellence **, we never stop learning and improving |
**Courage **, we think and act boldly |
**Together **, we respect each other and draw strength from our differences |
**For Better **, we do what matters

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