Dental Practice Manager

3 weeks ago


Ottawa, Canada MCA Dental Group Full time

We are looking for a strong _**Dental Office Manager**_ who is passionate about positively leading the team while also providing the best patient experience possible. _**We are looking for an optimistic, efficient, and capable manager who truly understands the art of leadership and wants to see the entire team succeed**_
- Upward career mobility
- A fun, welcoming environment focused on patient care
- 100% employer paid health benefits

**About the day-to-day**:
As the clinic Manager, you are responsible for the day-to-day clinical operations. This will include responsibilities such as: general office administration, employee relations, scheduling/payroll and patient (customer) service. You will act as the liaison between the clinical team, the patients and the Regional Operations Manager overseeing the practice’s performance.
- Oversee (educate, re-direct and lead by example) practice policies and procedures
- Understand and adhere to provincial regulations, practice standards and policies relevant to the dental profession
- Ensure that the office delivers optimal levels of continuity between patient and service provider
- Motivate the team to meet or exceed monthly and quarterly goals
- Assist with recruitment, training and performance management of the team
- Motivate and coach the team to provide outstanding patient service
- Prepare weekly/monthly reports to send to the Regional Operations Manager
- Ensure that the office is maintaining accurate record keeping such as updating and maintaining client dental records and appointments

**Requirements**:

- Experience leading a team, preferably in customer service environment
- Strong understanding of Employment Standards (ESA)
- Well-versed in dental office related health & safety regulations
- Excellent communication and interpersonal skills, including a high emotional intelligence
- Attentive to detail, organized and reliable
- Competent computer skills (digital office environment)
- Experience using Microsoft Office suite (Excel, Word, Outlook, Teams)
- Expert level experience using dental practice software (AbelDent, Dentrix, Tracker, MaxiDent, ClearDent, etc.)
- Asset: Previous experience in the dental feild
- Asset: Highly analytical and experience using data management tools (example: Dentallytics)
- Asset: Additional leadership or business-related certification or training is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- No weekends

Ability to commute/relocate:

- Ottawa, ON K2P 1P9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-05-08



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