Life Skills Case Manager

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Life Skills Case Manager
**Position Type**: Bargaining Unit, Permanent, Full-Time
**Number of Positions**: 1_ _
**Rate**: $26.52 per hour
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

**Hours**: 37.5 hours per week - Monday to Friday; days and evenings
**Supervisor**: Senior Manager, Kingston Road Housing
**Posting Date**: May 9, 2023
**Application Deadline**: May 23, 2023_ _
**Location**: 4626 Kingston Rd, Scarborough, ON, M1E 2P6

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal, but we believe, achievable.

Kingston Road Housing** -**provides safe deeply affordable housing for single people who are experiencing poverty,
chronic homelessness and often the long-term effects of trauma, social isolation, varying degrees of mental health
and substance use. Kingston Road Housing provides Housing with supports, including case management, on site 24
hours per day, 7 days per week. We work from a client centered, harm reduction, trauma informed, anti-oppressive
framework.

**Does this sound like work you want to be a part of?**
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to
grow your career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**:

- Provide direct support and coordination to tenants who are experiencing hoarding or other life skills challenges.
- Make appropriate referrals, internal to Fred Victor and external in order to increase tenant’s capacity to prevent

eviction.
- Work with a caseload of up to 15 tenants as assigned by the Senior Manager of Housing.
- Complete any required assessment tools. Complete coordinated care plans as appropriate.
- Work with tenant and other supports to ensure case plans and crisis plans are in place to support their tenancy

and try to avoid eviction whenever possible.
- Utilize community development, facilitative management, and conflict resolution approaches to facilitate

supportive, co-operative living and support tenants to develop skills to live cooperatively in shared
accommodation.
- Facilitate regular meetings with individual tenants in order to set individual short
- and long-term goals in

relation to maintaining their housing and to make appropriate referrals to other supports as required.
- Facilitate and participate in case conferences and meetings with other workers who also provide support for

individual tenants.
- Deal with housing related issues such as behaviour, social isolation, mental health, substance use and hygiene by

encouraging and supporting tenants to problem solve and to access community resources such as support
agencies and other Fred Victor programs and services. Use Harm Reduction practices and principles when
dealing with housing related issues. Assist with cleaning of rooms and pest control preparation regularly.
- Identify, intervene in, and deescalate crisis situations and work with tenants to develop crisis management skills.
- Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their

housing.
- Work with the tenant community to understand the Social Housing Reform Act requirements, the applicable

sections of the Operating Agreement and the Fred Victor Mission, Vision and Values.
- Other duties as assigned by the Senior Manager of East End Housing.

**What You Bring to the Team**:

- Post-Secondary Education in Social Services or related field and/or lived experience or equivalency
- Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect
- for those realities.- Previous experience in Life Skills Coaching and Hoarding Coaching
- Excellent customer service and delivering case management services skills
- Experience working with people who are actively using substances** **from a harm reduction lens***
- This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of

their work. This position requires respect for, and expertise working with, tenants who are facing mental
and physical health issues, active substance use, history of trauma, abuse and social isolation and who come
from racially and ethnically diverse background

**W

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